Facilities Helpdesk

7 months ago


Doha, Qatar Al Asmakh A to Z Services Group Full time

Handle customer complaint regarding breakdown issues such as MEP, Civil, Security, Cleaning, ELV Systems, Porterage, etc.
- Coordinating with the in-house and external technical support team for the outstanding/new complaints.
- Ensure that a high level of service is maintained between tenants/clients, (internal and external)
- Ensure the reactive calls are attended in proper time frame as per the job priority and the job cards are submitted in proper time.
- Ensure MEP workflow processes are tracked, monitored and implemented on a continuous basis.
- Ensure FM Contractors identify resource needs, resource plans and assign individual responsibilities against Planned Preventive Maintenance (PPM) and service plans.
- Manage day-to-day operational aspects of FM Contractors responsibilities via CAFM system and ensure compliance with Key Performance Indicators (KPI’s) including response and resolution times.
- Provide compliance and non-compliance status updates via CAFM system on FM Contractors performance on a weekly/monthly and as required basis.
- Ensure CAFM is utilized to its maximum capacity such as: Asset Management, Building and Locations, Contracts PPMS.
- Ensure CAFM system effectively manages and stores appropriate contract data
- Design and generate reports on FM performance and KPI’s using Crystal Report.

**Requirements**:

- Supervisory level or above
- Degree educated
- 3+ YOE in same function in GCC
- Good FM understanding
- Certified CAFM Trainer preferred
- Good English and Arabic (idea expression)

See link below to register:
If you also know anyone who is also interested, please let them know.

Thank you.

**Salary**: From QAR5,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

Application Question(s):


  • Helpdesk Operator

    7 months ago


    Doha, Qatar Facilities Management and Maintenance (FMM) Full time

    **Helpdesk Operator** - Redirect phone calls to the appropriate department and take down messages. - Accept all letters and packages and distribute them to their appropriate departments. - Maintain records and files. - Assist on any entry request in the system from the maintenance. **Requirements**: - A minimum of 1 years of proven experience in a similar...

  • Helpdesk Operator

    4 months ago


    Doha, Qatar Ibn Ajayan Projects Real Estate Full time

    **Helpdesk Operator**: **Requirement**: - Graduate with minimum (02) years’ experience as **Helpdesk Support** in Facility Management industry within Qatar. - Must be presentable with good English & Arabic communication skills. - Should have the good knowledge of computers and skills to attend the customer phone calls and address their concerns. - Should...

  • Helpdesk Operator

    6 months ago


    Doha, Qatar Facilities Management and Maintenance (FMM) Full time

    **Helpdesk Operator** - Responding to and dealing with technical queries - Proactively providing customer service to clients - Assisting with installation and configuration of computer systems - Upgrading and replacing network hardware - Troubleshooting computer problems - Researching questions using available information resources **Job Types**: Full-time,...


  • Doha, Qatar Swan Global WLL Full time

    Minimum 3 years of relevant experience - Any educational background - Experience in facilities management helpdesk systems/software is preferred - Responsibilities include helpdesk duties with the Computer Aided Facilities Management (CAFM) Software - Location - West Bay - Salary - QR 3700 (full, 8 hours) - Must have a valid QID Please share CVs at...

  • Helpdesk Operator

    2 months ago


    Doha, Qatar TRAGS Engineering Full time

    Position: Helpdesk Operator Minimum Qualification: - Diploma/Graduate - Minimum 2 years GCC experience in Facility Management - Proficient in English communication, computer and knowledge of CMMS - Organized and able to ensure accuracy at work Locally available in Qatar with NOC. Preference will be given to one who can join immediately. **Job Types**:...

  • Helpdesk Operator

    7 months ago


    Doha, Qatar Asmakh to A to Z Services Group Full time

    Handle customer complaint regarding breakdown issues - Coordinating with the in-house and external technical support team for the outstanding/new complaints - Record tenant and system fault requests on Concept Evolution CAFM system accurately - Ensure CAFM system effectively manages and stores appropriate contract data **Job Requirement** - Hold a...


  • Doha, Qatar Ramaco Trading & Contracting Co. WLL Full time

    Bachelor's Degree or Diploma - Has over 3 years of experience in managing helpdesk operations in a project of similar scale within the Gulf Cooperation Council countries. - Strong knowledge of operating CAFM system - Experience with a wide range of computer programs including Microsoft Office. - Good understanding of technical and non-technical facility...


  • Doha, Qatar Darwish Interserve W.L.L Full time

    **Facilities Administrator Job Description** **Job Summary** The main purpose of this position is to provide administration support to the Facilities Management Team. To maintain efficiency and administration systems, looking to improve and develop where necessary. A strong communicator who can receive and process various request in an efficient way and in...


  • Doha, Qatar Ramaco Trading & Contracting Co. WLL Full time

    Bachelor's Degree or Diploma - Has over 3 years of experience in managing helpdesk operations in a project of similar scale within the Gulf Cooperation Council countries. - Strong knowledge of operating CAFM system - Experience with a wide range of computer programs including Microsoft Office. - Good understanding of technical and non-technical facility...


  • Doha, Qatar Utiliex Full time

    Ø Supervise and lead the facilities activities. Ø Plan and schedule maintenance activities, including preventive and corrective maintenance. Ø Conduct regular inspections of facilities to identify and address maintenance needs. Ø Coordinate with external contractors for specialized repairs and projects. Ø Manage and track maintenance budgets and...

  • Fm Administrator

    2 weeks ago


    Doha, Qatar Artan Holding Full time

    Job Purpose The main purpose of this position is to provide administration support to the Facilities Manager and team. This position involves maintaining a range of administrative duties and support the completion of facilities management site inspection reports and key deliverables. **Responsibilities**: - Maintain facilities management administration...


  • Doha, Qatar Utiliex Full time

    Specialized in Kitchen Equipment and HVAC. Ø Supervise and lead the facilities activities. Ø Plan and schedule maintenance activities, including preventive and corrective maintenance. Ø Conduct regular inspections of facilities to identify and address maintenance needs. Ø Coordinate with external contractors for specialized repairs and projects. Ø...


  • Doha, Qatar rits-qatar Full time

    Preparation and Timely submission of costing sheets & purchase authorization in M files. Maintain all records (Hard & Soft copy) and various trackers (Pipeline, Master tracker, Proposals submitted, PO tracker, invoice trackers, aging tracker, PPM registers, CM registers). - Daily reporting to the Line Manager - Attending Helpdesk calls whenever required....

  • Fm Administrator

    17 hours ago


    Doha, Qatar Mirage International Property Consultants Full time

    **Job Purpose** The main purpose of this position is to provide administration support to the Facilities Manager and team. This position involves maintaining a range of administrative duties and support the completion of facilities management site inspection reports and key deliverables. **Specialized Training/ Knowledge Required** - Competent working...


  • Doha, Qatar QNB Full time

    Business Unit: QNB - Qatar Division: Retail Banking Department: Retail Banking Country: Qatar Closing Date: 20-Feb-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries...


  • Doha, Qatar University of Doha for Science and Technology Full time

    University of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering applied Bachelors and Master’s degrees in addition to certificates and diplomas in various fields. UDST has over 50 programs in the fields of Engineering Technology and Industrial Trades, Business Management, Computing and...

  • Senior Foreman

    7 months ago


    Doha, Qatar Swan Global WLL Full time

    We are Hiring !!! **Position**:Senior Foreman (Civil Contracts)** Must have **5**+ years’ experience. **Duration**: Long Term Contract **Job location**: Messaied or Dukhan Area **Salary**:QR **7200 + Accommodation & Transportation. **Duty Hours**: 8hrs per day, 5 days per week (Sunday thru Thursday) 1. Receives work request / notifications from...


  • Doha, Qatar McDermott Full time

    **Company Overview**: Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore...