![Al Asmakh A to Z Services Group](https://media.trabajo.org/img/noimg.jpg)
Facilities Helpdesk
2 weeks ago
Handle customer complaint regarding breakdown issues such as MEP, Civil, Security, Cleaning, ELV Systems, Porterage, etc.
- Coordinating with the in-house and external technical support team for the outstanding/new complaints.
- Ensure that a high level of service is maintained between tenants/clients, (internal and external)
- Ensure the reactive calls are attended in proper time frame as per the job priority and the job cards are submitted in proper time.
- Ensure MEP workflow processes are tracked, monitored and implemented on a continuous basis.
- Ensure FM Contractors identify resource needs, resource plans and assign individual responsibilities against Planned Preventive Maintenance (PPM) and service plans.
- Manage day-to-day operational aspects of FM Contractors responsibilities via CAFM system and ensure compliance with Key Performance Indicators (KPI’s) including response and resolution times.
- Provide compliance and non-compliance status updates via CAFM system on FM Contractors performance on a weekly/monthly and as required basis.
- Ensure CAFM is utilized to its maximum capacity such as: Asset Management, Building and Locations, Contracts PPMS.
- Ensure CAFM system effectively manages and stores appropriate contract data
- Design and generate reports on FM performance and KPI’s using Crystal Report.
**Requirements**:
- Supervisory level or above
- Degree educated
- 3+ YOE in same function in GCC
- Good FM understanding
- Certified CAFM Trainer preferred
- Good English and Arabic (idea expression)
See link below to register:
If you also know anyone who is also interested, please let them know.
Thank you.
**Salary**: From QAR5,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
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