Facility Administrator

2 weeks ago


Doha, Qatar Darwish Interserve W.L.L Full time

**Facilities Administrator Job Description**

**Job Summary**

The main purpose of this position is to provide administration support to the Facilities Management Team. To maintain efficiency and administration systems, looking to improve and develop where necessary. A strong communicator who can receive and process various request in an efficient way and in return pass on required key-information and action points to the Team/clients or customer/residents.

**Key Responsibilities**
- Maintain the FM administration of the site including: raising Material requisition orders, Petty cash handing and reconciling invoices, attendance monitoring, coordinating with suppliers and vendors
- Handle customers/residents request effectively and liaise with concerned team if required for solution and provide feedback to the residents.
- Support the Facilities department in delivering a consistent and efficient service at the site including ensuring that all Planned Preventative Maintenance (PPM) schedules are up to date and that any remedial CM/RM works are undertaken quickly.
- Act as first point of contact within the Facilities office during working hours to ensure the residents requests are taken and queries are dealt with in a time affective manner
- FM Helpdesk management, monitoring and responding to job requests using CAFM system, including liaising proactively and reactively with other staffs;
- Provide other administrative and operational/coordination support to the Head of Facilities, to other staff within team and in other departments as and when requested
- Production of monthly reports identifying performance against agreed targets
- To maintain internal systems and work flow process and advise Building Management Team on

Administrative best practice
- Manage all incoming mail.
- Type minutes with accuracy and circulate in a timely manner. If requested, attend meetings and minute take.
- Reports - preparation of daily, weekly and monthly management reports and electronic presentations including overall design and manipulation and extraction of data.
- Maintain both soft and hard filing systems, ensuring consistency and support management team where required.

**Knowledge, Experience and Qualifications**
- Diploma or equivalent degree
- Diploma in Facility management is desirable.
- A Qualification in customer service or business administration is desirable.
- Office administration experience for example: writing agendas, taking minutes, filing and screening calls
- Financial administration experience including raising purchase orders and reconciling invoices
- Experience managing and monitoring FM reporting and service level agreements (SLAs)
- Experience working with and supervising contractors and suppliers

**Skills and personal attributes**
- Excellent written and verbal communication in Arabic and English (Bilingual)
- Ability to multi-task and prioritise a high volume of incoming jobs
- Previous experience working within Facility management industry or similar is desirable.
- Previous Experience of CAFM or similar facilities computer management system is desirable.

**Facilities Administrator Job Description**
- Experience in dealing with customer requests and coping under pressure whilst maintaining focus is essential.
- Previous experience of helpdesk operations or similar support role is desirable.
- Previous experience of working in a busy and demanding environment
- Experience of MS office packages such as Word / Excel is essential.
- Experience of working in a fast paced and evolving environment
- Ability to demonstrate professionalism, discretion and confidentiality at all times

**Job Types**: Full-time, Permanent

**Salary**: Up to QAR6,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- Facility management industry or similar: 1 year (required)
- CAFM or similar facilities computer management system: 1 year (required)
- monitoring FM reporting and service level agreements (SLAs): 1 year (required)

**Language**:

- Arabic (required)
- English (required)


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