Call Center Executive

2 weeks ago


Doha, Qatar Foreman for Maintenance Solutions and Trading Full time

Job details:

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- List new orders
- Manage execution teams to complete orders
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.

Pay: From QAR3,500.00 per month

**Experience**:

- call center: 4 years (preferred)

**Language**:

- Arabic and English (preferred)

Application Deadline: 25/07/2023


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