Customer Experience

2 weeks ago

Doha, Qatar Qatar Airways Full time

**About the Job**

In this role, you will be responsible to establish and maintain an up to date revision of relevant cabin safety procedures for cabin crew based on national and international regulatory requirements and best practice. You will also be required to lead and manage a team of training managers, senior officers, first aid trainers, safety instructors, develop and maintain a comprehensive training strategy to deliver corporate goals while ensuring that all Cabin Safety Procedures and Safety training courses are consistent within Qatar Airways as per international and national standards.

Additionally, the role responsibilities includes the following:

- Support relevant departments within the Company in conducting investigations into alleged breaches and safety procedures.
- Oversee the design, development and implementation of Safety Training materials in order to meet Qatar Airways needs and ensure they remain in compliance with national and international regulatory requirements.
- Liase with Civil Aviation Authorities for all regulatory requirements ensuring that Qatar Airways remains up to date with current trends
- Supervise and oversee the preparation and submission of Capital/Expense budgets as well as monitor annual costs associated with the Regulatory Training Unit in order to meet planned growth.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You will find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what has never been done before. Together, everything is possible.

**Qualifications**:
**About You**
- Minimum of a bachelor degree from a recognized/reputable university is required.
- At least 10 years of relevant job experience. Previous experience in Cabin Crew Training within an international airline is preferred.
- Full awareness of the national and international relevant regulatory standards related to Aviation industry (IOSA, QCAA CAR OPS)
- Previous experience in managing a large multinational team in an international organization will be an added advantage.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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