Front Desk Associate
5 days ago
Premier Inn Hotels LLC (UAE) is a leading hospitality firm that offers exciting career opportunities for passionate individuals. With over 11 hotels in the Middle East and a pipeline of new openings, we provide an ideal platform for growth and development.
Job OverviewWe are seeking a highly skilled and customer-oriented Front Desk Associate to join our team. The successful candidate will be responsible for welcoming guests, managing reservations, and ensuring seamless check-in and check-out experiences.
Main Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor.
- Manage guest inquiries and provide accurate information on hotel services and local attractions.
- Process payments and handle cash transactions efficiently.
- Identify corporate leads and build long-term relationships.
- Drive online name mentions and promote customer feedback.
- Understand online guest feedback and explore options for improvement.
- Perform general office duties, including correspondence and filing.
- Ensure smooth communication with all departments on guest requests and complaints.
- Maintain a safe environment for guests in accordance with safety procedures.
Requirements
To succeed in this role, you must have/be:
- A minimum of one year's experience as a Hotel Receptionist in a front office department.
- Knowledge of Opera (PMS) is essential.
- Fluency in Arabic language - speaking, writing, and reading.
Benefits
- A competitive salary package.
- Accommodation and transportation arrangements.
- Medical insurance covering dental care.
- Air tickets for travel.
- A work-life balance with flexible working hours.
Career Development Opportunities
At Premier Inn, we believe in promoting from within and offering employees opportunities to grow and develop their careers. We strive to create a supportive and engaging environment where our team members can thrive and deliver exceptional results.
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