Customer Success Account Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Microsoft Full time
Customer Success Account Manager

A key role in our organization, the Customer Success Account Manager, plays a pivotal part in developing and maintaining strong relationships with our customers. This involves working closely with key stakeholders and technical professionals to ensure the successful delivery of our solutions and services.

By leveraging our customers' investment in Microsoft, this role guides and leads conversations to facilitate the achievement of their business objectives. This includes partnering with the Account Team to create a customer success plan and contributing to the shared customer account plan in support of customer objectives.

The Customer Success Account Manager engages in conversations with customers to demonstrate alignment between their objectives and our current portfolio of work in their account. This role leads the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities.

Additionally, this role partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption of our solutions and services.



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