Service Excellence Associate
2 days ago
We are seeking a highly skilled Food and Beverage Attendant to join our team at IHG Hotels & Resorts. As a Food and Beverage Attendant, you will play a critical role in delivering exceptional customer service to our guests. Your responsibilities will include attending briefings prior to the restaurant opening, ensuring that all areas are well-groomed and equipped with basic aids for operation.
You will be responsible for maintaining knowledge of F&B standard operating procedures, quality presentation, and service and products. This includes staying up-to-date on wines and beverages, food trends, and special seasonal foods. Additionally, you will need to understand the area competition, promotional concepts, and the specialties served in the restaurant.
Your tasks will include completing mis-en-scene and mis-en-place before the shift commences, cleaning and polishing allotted silverware, cutlery, glassware, and chinaware. You will also ensure all equipment is properly utilized and stock side-boards with proprietary sauces, linen, and other equipment for service.
You will lay out tables and covers as per standards, fold napkins into prescribed attractive styles, and equip yourself with orders pads, pencils, waiter cloths, matches, and bottle openers. Furthermore, you will requisition fresh restaurant linen and flowers in consultation with your supervisor.
Air restaurant by opening windows, ensure all areas in the station are cleaned and organized, acknowledge returning and regular clients, greet guests on arrival, provide the menu, and advise of any specials.
Take food and beverage orders, repeat orders, and enhance food and beverage sales through the art of suggestive up-selling. Develop restaurant image through high standards of service to guests and maintain detailed awareness or information regarding arrivals, their food and beverage preferences, special needs, and expected departures of the day.
Job Summary:- Maintain knowledge of F&B standard operating procedures, quality presentation, and service and products
- Stay up-to-date on wines and beverages, food trends, and special seasonal foods
- Understand the area competition, promotional concepts, and the specialties served in the restaurant
- Complete mis-en-scene and mis-en-place before the shift commences
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