Front Office Supervisor

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Accor Full time
Front Office Supervisor Job Description

At Accor, we are seeking a highly skilled Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for ensuring exceptional guest experiences and leading a team of front office staff.

Key Responsibilities:
  • Guest Experience: Possess strong interpersonal skills and ability to communicate in a second language, ensuring seamless interactions with guests and team members.
  • Team Leadership: Manage all guests/team members' needs with equal drive, promoting a positive and inclusive work environment.
  • Attention to Detail: Carry an eye for detail and an approachable demeanor for all guests and team members, ensuring a high level of service quality.
  • Problem-Solving: Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism.
  • Accountability: Self-driven approach to carry out assigned responsibilities, ensuring security and confidentiality of guest and hotel information in accordance with company and country's data security act.
  • Technical Skills: Possesses good computer and property management system knowledge, supporting the efficient operation of the front office.
  • Integrity and Adaptability: High level of integrity, enthusiasm, dedication for continuous improvement, embracing change and open-minded in a dynamic work environment.
  • Cultural Awareness: Has an understanding of the middle eastern clientele and culture, as well as key stakeholders in the luxury travel space.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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