Front Office Team Lead

13 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time
{"h3": "Job Overview"}

Tivoli Hotels & Resorts is seeking a skilled Front Office Supervisor to join our team at Minor International. As a key member of our Front Desk team, you will be responsible for ensuring a seamless guest experience from arrival to departure.

{"h3": "Key Responsibilities"}
  • Supervise and monitor the daily activities of colleagues and guests, working closely with the Front Desk team to deliver exceptional service.
  • Coordinate the arrival and departure experience of all guests, ensuring a smooth and efficient process.
  • Lead, teach, coach, and inspire the Front Desk team to provide memorable experiences for our guests.
  • Empower colleagues to address any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery.
  • Develop and maintain standards for the department, adhering to Tivoli's core standards.
  • Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies.
  • Be a vital part of the hotel's Emergency Procedures.
  • Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence, and positive employee relations.
  • Communicate and liaise effectively with other leaders in the department and hotel.
  • Strong attention to detail, highly organized, and able to meet time-sensitive tasks.
{"h3": "Requirements"}
  • Minimum 1 year previous Front Desk supervisory experience in a large hotel preferred.
  • Excellent knowledge of Micros-Opera Property Manager, Word, and Excel.
  • Excellent written and verbal skills with a high attention to detail required.
  • Solutions-oriented, strong interpersonal skills, and problem-solving techniques.
{"h3": "About Us"}

Tivoli Hotels & Resorts is a leading hospitality brand with a rich history and a commitment to delivering exceptional experiences for our guests. We are part of Minor International, a global hospitality company with a portfolio of brands and properties around the world.

{"h3": "What We Offer"}
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
{"h3": "How to Apply"}

If you are a motivated and experienced Front Office Supervisor looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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