Automotive Parts Collector

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar Almana Group Full time

The Almana Group is committed to delivering exceptional customer experiences through its Wholesale Product Support role. As a Customer Product Support/Collection Coordinator, you will play a crucial part in bridging the gap between customer service, product delivery, and payment collection. Your primary objectives will include providing comprehensive product information, resolving customer issues, and ensuring timely collections.

Key Responsibilities
  • Serve as the main point of contact for wholesale clients regarding product-related inquiries, complaints, and elevating important issues to the Manager.
  • Provide detailed product information and resolve customer issues promptly to improve satisfaction levels.
  • Collaborate with sales and technical teams to address complex product-related issues efficiently.
  • Track and follow up on overdue payments from wholesale clients, maintaining strong relationships to ensure timely collections.
  • Develop and maintain accurate records of payment schedules and collection efforts.
  • Proactively address payment disputes and escalate unresolved issues to the relevant department.
Essential Skills and Qualifications
  • Bachelor's degree in Business Administration or a related field.
  • Minimum of 2 years of experience in wholesale product support or operations roles within the automotive parts industry.
  • Familiarity with wholesale product support or operations processes and procedures.
  • Good understanding of CRM software and Order management systems.
  • Microsoft Office Applications (Excel, Word, PowerPoint) proficiency.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment.


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