Customer Service Coordinator

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Saleh Al Hamad Al Mana Co. Full time

Saleh Al Hamad Al Mana Co. seeks an experienced Front Office Manager to oversee our customer-facing operations.

In this critical role, you will be responsible for assisting customer-facing staff in their daily tasks, ensuring that all interactions with clients are efficient and satisfactory.

You will work closely with the workshop control team to guarantee that customer concerns are clearly defined and instructions are communicated effectively.

A key aspect of this role is identifying training requirements for Customer Advisors and developing strategies to enhance their skills.

You will also be responsible for coordinating with the parts department to keep customers informed about part status.

Additionally, you will develop strong working relationships with workshop managers and team leaders to ensure that customer instructions are followed.

This position requires attention to detail, as you will be responsible for ensuring accurate invoicing and high-quality paperwork.

The reception housekeeping and storage of filing will also fall under your purview, requiring organization and efficiency.

To succeed in this role, you must possess excellent communication skills, both written and verbal, to interact with guests, team members, and other departments.

Problem-solving and decision-making expertise are essential in handling challenging situations and conflicts while ensuring guest satisfaction.

A proficiency in leveraging hotel management software and technology will enable you to optimize guest experiences and maintain data accuracy and security.

Outstanding time management and organizational acumen will lead to efficient front office operations and task execution.

To excel in this position, you should demonstrate ability to prioritize tasks effectively and maintain seamless front desk operations through excellent time management.

Responsibilities:

  1. Assist customer-facing staff in their daily tasks
  2. Work closely with the workshop control team
  3. Identify training requirements for Customer Advisors
  4. Develop strong working relationships with workshop managers and team leaders
  5. Maintain accurate invoicing and high-quality paperwork
  6. Ensure efficient reception housekeeping and storage of filing

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