Customer Contact Centre Manager
3 days ago
About Us
\Anantara Hotels & Resorts is a luxury hospitality brand that connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world's most exciting destinations. Our resorts offer a range of amenities and activities, including surfing, diving, golfing, bowling, and cinema, as well as motorized water sports and a wellness centre spread across lush botanical gardens.
\Job Description
\We are seeking an experienced Guest Service Centre Agent to join our team at Banana Island Resort Doha by Anantara. As a Guest Service Centre Agent, you will be responsible for providing exceptional customer service to guests, communicating effectively with related departments, and maintaining accurate records and reports.
\Responsibilities
\- \
- Provide exceptional customer service to guests.\
- Communicate effectively with related departments to ensure smooth service delivery.\
- Handle guest queries in a polite and courteous manner.\
- Report any faults or modifications to the Manager.\
- Maintain accurate records and reports.\
- Stay up-to-date with hotel and local services information.\
- Maintain a high level of customer service consistently.\
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