Customer Contact Centre Manager

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full time

About Us

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Anantara Hotels & Resorts is a luxury hospitality brand that connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world's most exciting destinations. Our resorts offer a range of amenities and activities, including surfing, diving, golfing, bowling, and cinema, as well as motorized water sports and a wellness centre spread across lush botanical gardens.

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Job Description

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We are seeking an experienced Guest Service Centre Agent to join our team at Banana Island Resort Doha by Anantara. As a Guest Service Centre Agent, you will be responsible for providing exceptional customer service to guests, communicating effectively with related departments, and maintaining accurate records and reports.

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Responsibilities

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  • \
  • Provide exceptional customer service to guests.\
  • Communicate effectively with related departments to ensure smooth service delivery.\
  • Handle guest queries in a polite and courteous manner.\
  • Report any faults or modifications to the Manager.\
  • Maintain accurate records and reports.\
  • Stay up-to-date with hotel and local services information.\
  • Maintain a high level of customer service consistently.\


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