Customer Service Operations Manager
2 weeks ago
Job Description
We are seeking a seasoned Customer Service Operations Manager to lead our call center team at HR Available.
Responsibilities- Lead and Develop the Call Center Team: Manage the overall operations of the call center, including inbound and outbound customer interactions, to deliver exceptional customer experiences.
- Strategic Planning: Develop and implement strategies to enhance customer follow-up, relationship management, and customer loyalty through data-driven insights and performance metrics.
- Process Improvement: Create and maintain standard operating procedures to ensure consistent and efficient call handling, customer inquiries resolution, and data management.
- Leadership and Collaboration: Lead and supervise a team of call center representatives, provide guidance, training, and performance feedback, and collaborate with other departments to align call center activities with overall business objectives.
- Continuous Improvement: Stay updated on industry best practices and technology advancements to optimize call center operations and customer engagement.
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