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Customer Service Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full time
Job Overview

The Leo Kanner Center is seeking a skilled Speech and Language Pathologist to oversee our front desk operations and lead our team of front desk agents.

Key Accountabilities
  • Directly supervise and mentor front desk agents, ensuring they meet performance expectations and provide exceptional customer service.
  • Develop and implement strategies to improve customer satisfaction, alignment with the organization's mission and vision.
  • Collaborate with the General Manager to identify areas for improvement and implement changes that drive growth and excellence.
  • Maintain accurate records and reports, ensuring compliance with organizational policies and procedures.
  • Lead by example, demonstrating a commitment to customer satisfaction, teamwork, and continuous learning.
Requirements
  • A High School Diploma is required; an advanced degree in a hospitality-related field is preferred.
  • Previous experience as a front desk manager or supervisor is highly desirable, with a minimum of 2 years of relevant experience.
  • Excellent leadership, management, and team-building skills, with a strong ability to motivate and empower team members.
  • Strong verbal and written communication skills, with proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
  • Ability to multitask, prioritize, and manage time effectively, meeting deadlines and delivering results-oriented performance.