Guest Relations Ambassador

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar The Ned group Full time
Job Summary

We are seeking a highly skilled and experienced Guest Relations Agent to join our team at The Ned Doha. As a Guest Relations Agent, you will be the primary point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay.

Key Responsibilities
  1. Guest Welcome and Check-in: Greet and welcome guests upon arrival, providing a warm and friendly first impression.
  2. Front Desk Operations: Assist with check-ins and check-outs, ensuring a smooth and efficient process.
  3. Guest Inquiry and Complaint Resolution: Handle guest inquiries, requests, and complaints promptly and professionally.
  4. Department Coordination: Coordinate with other departments to fulfill guest needs and preferences.
  5. Hotel Information and Promotions: Provide information about hotel services, amenities, and local attractions.
  6. Knowledge and Awareness: Maintain up-to-date knowledge of the hotel's offerings and special promotions.
  7. Special Requests and Arrangements: Assist with special requests and arrangements, such as transportation and restaurant reservations.
  8. Guest Feedback and Issue Resolution: Monitor guest feedback and work proactively to resolve any issues.
  9. Front Desk Maintenance: Ensure the front desk area is clean, organized, and well-presented.
  10. Service Excellence: Uphold The Ned Doha's standards of excellence and hospitality at all times.
Requirements
  1. Experience: Previous experience in a similar role within the hospitality industry is preferred.
  2. Communication and Interpersonal Skills: Excellent communication and interpersonal skills.
  3. Technical Skills: Proficiency in hotel management software and front office systems.
  4. Organizational Skills: Strong organizational skills and attention to detail.
  5. Stress Management: Ability to handle stressful situations calmly and effectively.
  6. Flexibility: Flexibility to work shifts, including evenings, weekends, and holidays.
  7. Language Skills: Fluency in English; knowledge of additional languages is an asset.
  8. Attitude and Commitment: A positive attitude and a commitment to providing outstanding guest service.
What We Offer
  1. Iconic Work Environment: One of the most iconic places to be and work.
  2. Learning and Development: Amazing learning and development program.
  3. Discounted Rates: Discounted rates at The Ned Doha.
  4. Career Growth Opportunities: Fantastic career growth opportunities.

The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.



  • Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Job DescriptionWe are seeking a dynamic and enthusiastic Guest Relations Intern to join our team at Accor. This internship offers a unique opportunity to gain hands-on experience in the hospitality industry, learn from experienced professionals, and develop valuable skills in customer service and guest relations.Key Responsibilities:Guest Welcome and...


  • Doha, Baladīyat ad Dawḩah, Qatar ALL - Accor Live Limitless Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Relations Agent to join our team at ALL - Accor Live Limitless. As a Guest Relations Agent, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesPrepare for Daily VIP ArrivalsCoordinate...

  • Lobby Ambassador

    6 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Job SummaryWe are seeking a highly skilled and experienced Lobby Ambassador to join our team at Accor. As a Lobby Ambassador, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key ResponsibilitiesGuest Greeting and DepartureWelcome all...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Worldwide, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused F&B Guest Relations Executive to join our team at Hilton Worldwide, Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesGuest Service: Provide warm and...


  • Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    About UsTalent Pal is a leading hospitality company that prides itself on delivering exceptional experiences to its guests. Our team is dedicated to creating a warm and welcoming environment that makes every guest feel at home.Job DescriptionWe are seeking a highly skilled and passionate individual to join our team as a Hospitality Ambassador. As a key...


  • Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc. Full time

    Job SummaryThe Luxury Service Ambassador is a key member of the St. Regis team, responsible for delivering exceptional guest experiences through personalized service and attention to detail. As a Butler, you will be the primary face of the program, working closely with guests to anticipate and fulfill their needs throughout their stay.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc. Full time

    Job SummaryThe Luxury Service Ambassador is a key member of the St. Regis team, responsible for delivering exceptional guest experiences through personalized service and attention to detail. As a Butler, you will be the primary face of the program, working closely with guests to anticipate and fulfill their needs throughout their stay.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar MARRIOTT International Full time

    Club Lounge AmbassadorAbout the Role:As a Club Lounge Ambassador with Marriott International, you will be responsible for providing exceptional service to our valued guests in the Club Lounge. This is an exciting opportunity to join a dynamic team and contribute to delivering an unforgettable experience for our guests.Key Responsibilities:• Provide...


  • Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc. Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at Marriott International, Inc. As a Guest Experience Expert, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and...


  • Doha, Baladīyat ad Dawḩah, Qatar The Ritz-Carlton Full time

    Job SummaryWe are seeking a skilled Guest Arrival Expert to join our team at The Ritz-Carlton. As a key member of our Rooms & Guest Services Operations, you will be responsible for delivering exceptional guest experiences from arrival to departure.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional...


  • Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Experience Expert to join our team at Le Méridien City Center Doha. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest...


  • Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Arrival Expert to join our team at Marriott International. As a Guest Arrival Expert, you will be responsible for delivering exceptional guest experiences from arrival to departure.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Complete reports and share...


  • Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

    About the RoleWe are seeking a highly skilled Guest Experience Specialist to join our team at IHG Hotels & Resorts. As a key member of our customer service function, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesGuest Liaison: Serve as the main point of contact...


  • Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full time

    About the Role:We are seeking a highly skilled and customer-focused Guest Service Officer to join our team at Hyatt Regency One of Hyatt's very first brands of hotels and resorts. As a Guest Service Officer, you will be responsible for creating a welcoming experience for our guests through exceptional service, ensuring that every interaction is seamless and...


  • Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Experience Specialist to join our team at Accor. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In and Check-Out: Assist guests with...


  • Doha, Baladīyat ad Dawḩah, Qatar IHG Hotel & Resorts Full time

    Key Responsibilities:As a Guest Experience Agent at IHG Hotel & Resorts, your primary duties will revolve around the Front of the House operations. This includes:Welcoming guests with a smile and providing accurate information about hotel facilities, venues, and functions.Handling guest inquiries, supervising the issue of keys, mail, messages, and parcels to...


  • Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

    Job Summary:The Personalized Service Ambassador at Raffles Doha is a key member of our guest service team, responsible for delivering exceptional experiences to our discerning guests. This role requires a high level of attention to detail, excellent communication skills, and a deep understanding of luxury service standards.Key Responsibilities:Anticipate and...


  • Doha, Baladīyat ad Dawḩah, Qatar Kempinski Hotels Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Relations Manager to join our team at Kempinski Hotels. As a key member of our Front Office and Guest Services department, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards of service are consistently met.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar MARRIOTT International Full time

    Guest Experience Expert (Front Desk Agent)Key Responsibilities:• Provide exceptional guest service and ensure a positive experience for all hotel guests.• Manage the front desk operations, including check-in, check-out, and guest inquiries.• Maintain a clean and organized front desk area, ensuring a welcoming atmosphere for guests.• Collaborate with...


  • Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full time

    Job SummaryWe are seeking a highly organized and customer-focused Guest Relations Coordinator to join our team at Marriott International. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.Key ResponsibilitiesCoordinate group check-in and pre-registration...