Complaint Resolution Specialist
2 weeks ago
- Respond to customers in a timely manner according to local legislation. Respond to complaints and requests for information and assistance, interpret, and explain procedures and policies.
- Investigate and analyze all customer complaints from all communication channels available and independently respond to customer feedback in a timely manner in line with the Department's SLAs.
- Recommend level of compensation (monetary, vouchers, Avios) for service recovery and settlement of complaints according to QR's internal policies and procedures.
- Utilize and communicate management information and performance data to ensure delivery of an effective operation and maximize customer retention.
Regularly interact with Airport Stations in all QR network, Legal Department, and Customer Care Team at Head Office in order to explain cases and seek inputs on how to solve issues.
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Complaints Handler
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Robert Walters Full timeKeywords: Complaints, Handler, Customer Service, Resolution SpecialistOur client is seeking a dedicated and empathetic Complaints Handler to join their team in Manchester City Centre. This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, ensuring the highest level of service at all times. The...
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Fixed Broadband Complaints Lead
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob DescriptionDigitally focused and providing a truly world-class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring...
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Communications Specialist
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Hamad Medical Corporation Full timeJob Summary:About the PositionWe are seeking an accomplished Communications Specialist - Assistant Head to join our team at Hamad Medical Corporation.Main DutiesTraining and Guidance: Deliver in-depth training sessions for new staff members on switchboard operations, highlighting the significance of effective communication in hospitals.Performance...
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Business Development Specialist
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time**Overview:**We are a leading company in the automotive industry, dedicated to delivering exceptional customer experiences. We are seeking a highly motivated Business Development Specialist to join our team.**Key Responsibilities:**Objective 1: Manage and update customer databases with accurate and complete information.Objective 2: Plan and execute CRM...
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Real Estate Acquisition Specialist
21 hours ago
Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full timePPL Dynamics is seeking a Real Estate Acquisition Specialist to join our team.Job Overview:This role involves handling all aspects of leasing and tenancy, including negotiation, administration, and compliance. The ideal candidate will have excellent communication and interpersonal skills, as well as a strong understanding of property laws and...
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Chemical Expertise Specialist
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar KinTec Recruitment Ltd Full timeKinTec Recruitment Ltd is seeking an experienced Senior Chemist to provide high-level specialist knowledge and analytical expertise to support laboratory testing and analytical processes.Key Responsibilities:Ensure all laboratory activities are conducted in compliance with industry standards, particularly ISO 17025, and company policies and procedures.Design...
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Labor Dispute Resolution Coordinator
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar QatarEnergy LNG Full timeAbout the PositionWe are looking for a highly motivated HR Administrator to join our team at QatarEnergy LNG.Key Duties and ResponsibilitiesManage the day-to-day operations of the Employee Relations section.Ensure compliance with all relevant laws and regulations.Develop and implement strategies to improve employee relations and reduce conflict.Investigate...
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Workplace Conflict Resolution Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar QatarEnergy LNG Full timeJob OverviewThis is an exciting opportunity for an experienced HR Administrator to join our team at QatarEnergy LNG.Key Job ResponsibilitiesOversee the administration and documentation of the Employee Relations section.Develop and maintain comprehensive records of employee relations matters.Investigate employee complaints and grievances.Prepare and implement...
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IT Technical Specialist
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeThe Helpdesk IT supports the IT Dept. by providing resolutions to employees' calls and queries in a timely manner.Key ResponsibilitiesResponds to calls on the dedicated helpdesk contact number, understands the problem, logs the calls, advises the user of the resolution time, and follows up with the engineer.Identifies and resolves problems involving...
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CRMS Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar AECOM Full timeRole SummaryThe Customer Relationship Management System CRMS Specialist is responsible for managing the organisations CRM system ensuring the company can make the most out of public satisfaction. The CRMS Specialist assists the Senior Stakeholder Management Specialist to verify that the appropriate communications lines are established to facilitate timely...
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Chemical Specialist
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Kintec Global Recruitment Full timeKey ResponsibilitiesCompliance with Standards: Ensure all laboratory activities adhere to industry standards, particularly ISO 17025, and company policies and procedures.Method Design & Validation: Contribute to the design and configuration of laboratory testing methods, select, configure, validate, and verify testing methods prior to use for...
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Project Coordinator Specialist
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Kintec Search, Inc Full timeJob OverviewWe are seeking a highly skilled Project Coordinator Specialist to join our team at Kintec Search, Inc. The ideal candidate will have a strong background in project coordination, interface management, and oil and gas industry experience.About the RoleThe successful candidate will be responsible for maintaining and coordinating interface registers,...
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IT Support Specialist
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Black Pearl Consult Full timeJob DescriptionWe are seeking an experienced IT Support Specialist to join our team at Black Pearl Consult. As a front-line technical support specialist, you will be the primary point of contact for internal customers experiencing software, hardware, network, or connectivity issues.Your key responsibilities include:Providing first-level IT support for a wide...
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Fire Alarm Systems Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Leminar Global Distribution and Service WLL Full timeAbout the Role:Leminar Global Distribution and Service WLL is seeking an experienced Electrical Engineer to join our team as a Fire Alarm Systems Specialist. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a customer-focused mindset.Job Responsibilities:Meet with clients to understand...
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HVAC Specialist
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Ezdan Holding Group Full timeJob OverviewEzdan Holding Group is seeking an experienced HVAC Specialist to join our team. The successful candidate will be responsible for performing and carrying out the hotel preventive maintenance plan for all HVAC equipment.The ideal candidate will have a strong background in HVAC systems, excellent problem-solving skills, and the ability to work...
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SAP HRMS Specialist
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeCommercial Bank innovation services is hiring a SAP HRMS Specialist to join our dynamic team in the Human Capital department.Job Responsibilities:To provide post-implementation day-to-day technical and functional support for SAP HRMS applications and modules, including:SAP SuccessFactors Employee CentralSAP SuccessFactors Employee Central PayrollSAP...
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IT Support Specialist
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full timeAt Trace Systems Inc., we are seeking a highly skilled IT Support Specialist to join our team in Doha, Qatar. The successful candidate will provide technical support and troubleshooting services for hardware, software, and network systems.The IT Support Specialist will be responsible for:Responding to help desk tickets and resolving technical issues for...
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Order Processing Specialist
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeCompany DescriptionAre you passionate about leveraging technology to empower businesses and enhance user experiences? Rasen, a cutting-edge e-commerce platform offering comprehensive horse services, is seeking a skilled Software Engineer specialized in Odoo to join our dynamic team. Rasen Horses is an all-in-one mobile app designed for premium horse care,...
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QNB First Relationship Manager
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full timeJob ResponsibilitiesEnsure complete support to Customer Relationship Managers in handling customer day-to-day queries, complaint handling, and timely complaint resolution.Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement.Formulate customer retention strategies to minimize...
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Senior Laboratory Scientist Position
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar KinTec Recruitment Ltd Full timeKinTec Recruitment Ltd is a leading recruitment agency specializing in the Oil and Gas industry. We are currently seeking an experienced Senior Chemist to join our team.Job Description:Provide high-level specialist knowledge and analytical expertise to support laboratory testing and analytical processes.Design and validate laboratory testing methods,...