Business Partnership Development Manager

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Snoonu Full time
Company Overview
Snoonu is a leading transportation technology company in Qatar, revolutionizing the way people live by leveraging innovation and technology to connect them with endless possibilities. With a vision to be the first Qatari Super App, we are committed to transforming the region and its community through cutting-edge solutions.

Job Description
The Rider Partnership Coordinator will play a crucial role in overseeing daily operations of riders/drivers with their suppliers, tracking key metrics like Order Per Day, acceptance rate, and active hours. This position requires excellent communication skills, relationship-building abilities, and experience working with cross-functional teams to drive initiatives.

Responsibilities:
  • Performance Management: Monitor and address complaints escalated via platforms like WhatsApp, email, Slack or other communication channels.
  • Compliance Monitoring: Ensure timely monitoring and renewal of critical documents such as Iyarra, Istimara, QID, and health certificates.
  • Escalation Handling: Address and resolve riders and drivers concerns related to salaries, shift timings, vehicle issues, and operational matters to foster a positive work environment.
  • Driver/Rider Engagement: Follow up with off-shift drivers to ensure their availability and readiness.


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