Call Center Agent

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

Job Summary

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We are seeking a skilled Telephone Support Specialist to join our team. As a key member of our customer service team, you will be responsible for handling incoming calls and responding to guests' inquiries in a professional and friendly manner.

Your Key Responsibilities

  • Handle incoming calls and respond to guests' inquiries in a professional and friendly manner.
  • Take written messages for hotel guests, transfer them to voice mail, and retrieve their voice messages.
  • Be able to lodge guests' requests for wake-up calls, set the console, and give the wake-up call.
  • Deal with unanswered wake-up calls and handle security issues such as fire alarm procedures and bomb threats.
  • Assist with guest complaints and receive each guest call in a professional and friendly manner.
  • Govern overnight tasks such as daily reports for all departments and line checks.

Requirements

  • Minimum 1-2 years of experience in a similar role.
  • Effectively communicate with employees and guests.
  • Ability to work multiple shifts including night shift.
  • Multitask and prioritize departmental functions.
  • Maintain confidentiality of information.
  • Show initiative in anticipating guest or operational needs.
  • Good command of English language and Arabic.
  • Flexibility to respond to a range of different work situations.

What We Offer

We offer a comprehensive training program, a competitive salary, and opportunities for career growth and development.


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