Call Center Agent
7 days ago
Job Summary
">We are seeking a skilled Telephone Support Specialist to join our team. As a key member of our customer service team, you will be responsible for handling incoming calls and responding to guests' inquiries in a professional and friendly manner.
Your Key Responsibilities
- Handle incoming calls and respond to guests' inquiries in a professional and friendly manner.
- Take written messages for hotel guests, transfer them to voice mail, and retrieve their voice messages.
- Be able to lodge guests' requests for wake-up calls, set the console, and give the wake-up call.
- Deal with unanswered wake-up calls and handle security issues such as fire alarm procedures and bomb threats.
- Assist with guest complaints and receive each guest call in a professional and friendly manner.
- Govern overnight tasks such as daily reports for all departments and line checks.
Requirements
- Minimum 1-2 years of experience in a similar role.
- Effectively communicate with employees and guests.
- Ability to work multiple shifts including night shift.
- Multitask and prioritize departmental functions.
- Maintain confidentiality of information.
- Show initiative in anticipating guest or operational needs.
- Good command of English language and Arabic.
- Flexibility to respond to a range of different work situations.
What We Offer
We offer a comprehensive training program, a competitive salary, and opportunities for career growth and development.
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