Guest Services Representative

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Premier Inn Hotels LLC Full time
Job Overview

Premier Inn Hotels LLC is hiring a Guest Services Representative to provide exceptional support to our guests throughout their stay. As a key member of our Front Office team, you will be responsible for ensuring our guests feel welcome, comfortable, and well-informed.

Main Duties:

  • Welcome and assist guests upon arrival, handling check-in and check-out procedures with efficiency and courtesy.
  • Respond to guest inquiries and address any concerns or issues promptly and professionally.
  • Process payments, manage cash and credit transactions, and maintain accurate records.
  • Develop and implement strategies to enhance online presence and encourage customer feedback.
  • Monitor online reviews, identifying areas for improvement and contributing to the development of solutions.
  • Maintain the reception area, ensuring it remains clean, organized, and well-stocked.
  • Foster effective communication between departments, ensuring seamless service delivery.
  • Evaluate the safety of all guests, adhering to safety procedures and guidelines.
Requirements

To succeed in this role, you should:

  • Possess a customer-oriented approach, with excellent communication and interpersonal skills.
  • Demonstrate strong attention to detail, ensuring accuracy and precision in all aspects of your work.
  • Show adaptability and flexibility, with the ability to work in a fast-paced environment.
  • Be proactive and possess excellent organizational skills, with a focus on delivering high-quality results.
  • Hold a minimum of six months of experience in a similar role, preferably in a hotel or hospitality setting.
  • Knowledge of Opera PMS and Arabic language proficiency.


  • Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Full time

    Mandarin Oriental, Doha is a luxurious urban retreat that blends Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, our hotel offers easy access to some of the city's most popular attractions.About the RoleThe Guest Experience Representative is responsible for creating memorable experiences for our guests, ensuring...


  • Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

    Guest Experience RepresentativeMandarin Oriental, Doha is looking for a Guest Experience Representative to join our Rooms team.Mandarin Oriental Hotel GroupAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of...


  • Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full time

    Job DescriptionWe are seeking highly motivated and guest-focused professionals to join our Front Office team as Bell Attendants. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring our guests have a memorable stay.Your role will include:Guest Reception: Greet guests in a professional and friendly...


  • Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

    About UsMandarin Oriental, Doha is a leading luxury hotel brand with properties around the world.Our hotels are known for their exceptional service, stunning design, and prime locations.We are committed to creating memorable experiences for our guests and providing opportunities for our colleagues to grow and develop.About the RoleWe are seeking a highly...


  • Doha, Baladīyat ad Dawḩah, Qatar M GALLERY Full time

    M GALLERY seeks a Customer Service Representative to deliver exceptional service and support our guests' needs. This key role involves providing a warm welcome, ensuring guests feel valued, and addressing any concerns they may have.Key Responsibilities:Provide consistent, friendly, and engaging service to create a positive experienceUpsell and cross-sell...


  • Doha, Baladīyat ad Dawḩah, Qatar Rotana Full time

    Rotana is looking for a Customer Service Representative to provide exceptional service to our guests. As a Telephone Operator, you will be responsible for handling every phone call with importance, ensuring their stay becomes a memorable experience.The successful candidate will have excellent written and verbal communication skills, strong voice modulation...


  • Doha, Baladīyat ad Dawḩah, Qatar HYATT HOTEL Full time

    Roles and responsibilities We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service...


  • Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel Group Limited is renowned for creating exceptional experiences that leave lasting impressions.We are seeking a talented Guest Experience Representative to join our Rooms team at Mandarin Oriental, Doha.This is an opportunity to be part of a dynamic and international hospitality group that prides itself on delivering legendary service...

  • Guest Service Agent

    4 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Anantara Doha Full time

    Roles and responsibilities Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:Receives guests calls in a professional and friendly manner, ensuring guest...


  • Doha, Baladīyat ad Dawḩah, Qatar Premier Inn Hotels LLC Full time

    About This RoleWe are seeking an experienced and enthusiastic Front Office professional to join our team at Premier Inn Hotels LLC. As a Guest Services Associate, you will be responsible for ensuring that every guest receives a warm welcome and exceptional service during their stay with us.Main Responsibilities:Customer Service: Provide excellent customer...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are seeking a highly skilled and experienced Night Manager to join our Front Office and Guest Services team at lxbfYeaa. The successful candidate will be responsible for leading a team of front desk staff, ensuring seamless guest check-in and check-out processes, and providing exceptional customer service.AccountabilitiesThe Night Manager will be...


  • Doha, Baladīyat ad Dawḩah, Qatar Hyatt Full time

    About Hyatt Regency Oryx DohaWelcome to Hyatt Regency One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes...


  • Doha, Baladīyat ad Dawḩah, Qatar Wardobia Full time

    Job Overview:We are looking for a talented Sales and Service Representative to join our team at Wardobia. As a critical component of our sales and service division, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction from our clients.The successful candidate will possess comprehensive knowledge...


  • Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    Job descriptionIn this role, the staff works as part of a small team and responsible for providing the highest level of services to all the customers in response to their requests, provide lounge services, ensure work efficiency in ramp and baggage areas.Other key responsibilities are:• Liaising with customers and their representatives in an extraordinary...


  • Doha, Baladīyat ad Dawḩah, Qatar Hyde Johannesburg Rosebank Full time

    We are proud to be part of the Hyde Johannesburg Rosebank team, where we strive to create unforgettable experiences for our guests.We are currently seeking a Customer Experience Representative to join our Food and Beverage team. In this role, you will be responsible for delivering exceptional service, fostering strong relationships with colleagues and...


  • Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

    About UsMandarin Oriental Hotel Group Limited is a world-renowned luxury hotel brand with properties located in prime destinations around the globe.Our commitment to excellence is reflected in our award-winning hotels, resorts, and residences, which offer unparalleled levels of comfort, elegance, and sophistication.We are passionate about creating...


  • Doha, Baladīyat ad Dawḩah, Qatar Raffles Hotels & Resorts Full time

    Key ResponsibilitiesHandle all guest requests promptly and efficiently.Communicate internal and external guest requests via Hotel Communications Platform.Ensure all requests logged in to Hotel Communications Platform are followed up according to the hotel's standards.Coordinating Butler daily operations.Provide information on hotel services.Maintain an...


  • Doha, Baladīyat ad Dawḩah, Qatar HYATT HOTEL Full time

    Roles and responsibilities Greet and welcome guests as they arrive at the spa. Ensure a smooth and efficient registration process while providing a warm and friendly first impressionCoordinate and manage spa appointments. Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availabilityKeep the reception area...


  • Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full time

    Job Description:The Assistant Guest Relations Manager plays a vital role in ensuring exceptional customer experiences at Marriott International. This position requires a highly skilled and experienced professional to lead the Front Desk operations, handle guest complaints, and resolve issues in a timely and professional manner.Key Responsibilities:Lead the...


  • Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    About the Role: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our organisation, you will be responsible for providing exceptional telephone support to our customers, ensuring that their queries are resolved promptly and efficiently. Your Key Responsibilities: Handle...