Guest Services Representative
6 days ago
We are seeking highly motivated and guest-focused professionals to join our Front Office team as Bell Attendants. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring our guests have a memorable stay.
Your role will include:
- Guest Reception: Greet guests in a professional and friendly manner, exceeding their expectations from arrival through to departure.
- Communication: Maintain effective communication with all related departments to ensure smooth service delivery.
- Hotel Knowledge: Maintain an up-to-date knowledge of the hotel and local services.
- Guest Profiles: Maintain awareness of guest profiles through the Opera guest profile system.
- Luggage Service: Ensure that guest luggage is carried from the arrival point to the room and from the room to the departure point on check-out.
- Message Handling: Handle all messages, mail, and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
- Newspaper Delivery: Deliver morning newspapers to rooms.
- Delivery Services: Deliver guest messages and other deliveries immediately without delay in a professional manner.
Requirements
You should ideally have a diploma in hospitality or vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essential.
Key Competencies
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
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