Guest Services Representative

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full time
Job Description

We are seeking highly motivated and guest-focused professionals to join our Front Office team as Bell Attendants. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring our guests have a memorable stay.

Your role will include:

  1. Guest Reception: Greet guests in a professional and friendly manner, exceeding their expectations from arrival through to departure.
  2. Communication: Maintain effective communication with all related departments to ensure smooth service delivery.
  3. Hotel Knowledge: Maintain an up-to-date knowledge of the hotel and local services.
  4. Guest Profiles: Maintain awareness of guest profiles through the Opera guest profile system.
  5. Luggage Service: Ensure that guest luggage is carried from the arrival point to the room and from the room to the departure point on check-out.
  6. Message Handling: Handle all messages, mail, and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
  7. Newspaper Delivery: Deliver morning newspapers to rooms.
  8. Delivery Services: Deliver guest messages and other deliveries immediately without delay in a professional manner.

Requirements

You should ideally have a diploma in hospitality or vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essential.

Key Competencies

  1. Understanding the Job
  2. Taking Responsibility
  3. Recognizing Differences
  4. Customer Focus
  5. Adaptability
  6. Teamwork


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