Corporate Banking Relationship Manager

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time
About QNB Group

Established in 1964, QNB Group has grown to become the largest bank in the Middle East and Africa region. With a presence through its subsidiaries and associate companies extending to more than 31 countries across three continents, QNB provides a comprehensive range of advanced products and services. The total number of employees is over 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

The Bank has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). QNB has also been the recipient of many awards from leading international specialized financial publications. Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group. Manage and provide consistent, timely and accurate service support to help maintain customer service levels to CB clients.

Key Responsibilities
  • Market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  • Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  • Implement KPI's and best practices for Manager, Corporate Customer Services.
  • Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.
  • Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
  • Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.


Requirements
  • Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
  • At least 6 years of relevant experience, preferably within a highly rated international bank.
  • Well-informed of branch customer service practices and regulations.


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