Guest Relations Ambassador

4 hours ago


Doha, Baladīyat ad Dawḩah, Qatar ALL - Accor Live Limitless Full time
{"title": "Guest Relations Agent", "description": "Delivering Exceptional Guest Experiences

At ALL - Accor Live Limitless, we're committed to providing our guests with unforgettable experiences. As a Guest Relations Agent, you'll play a vital role in ensuring our VIP guests feel valued and cared for from the moment they arrive.

Key Responsibilities:
  • Prepare for Daily Arrivals: Ensure that all necessary amenities and special requests are in place for our VIP guests.
  • Achieve Quality Audit Results: Consistently meet or exceed quality audit standards through documented trainings and exceptional service.
  • Provide Seamless Check-In/Check-Out: Assist and process check-in/check-out for VIP guests efficiently and professionally.
  • Escort Guests to Their Rooms: Conduct room orientations and ensure guests feel welcome and comfortable in their surroundings.
  • Update Guest Information: Accurately update guest information into our computer system after check-in.
  • Provide Friendly and Courteous Service: Respond promptly to all guest requests and inquiries, and resolve any complaints or issues in a timely manner.
  • Ensure Guest Security: Handle the issuance of guest room key cards and maintain effective control for guest security.
  • Deliver Messages and Packages: Ensure that all messages, mails, and packages are delivered to guest rooms promptly.
  • Support the Information Counter and Business Centre: Assist at the information counter and business centre as assigned.
  • Stay Up-to-Date on Hotel Policies: Have knowledge of hotel rate codes, packages, segmentation, discounts, and how to handle each.

We're looking for a highly organized and detail-oriented individual who is passionate about delivering exceptional guest experiences. If you're a team player with excellent communication skills and a commitment to excellence, we'd love to hear from you"}



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