Guest Experience and Yield Manager
5 days ago
Job Description
Role Summary
As Reservations Manager, you will oversee the daily operations of our Reservations team, ensuring seamless guest experiences. You will work collaboratively with the Revenue Manager, Sales and Marketing Department, and other departments in Rooms Division to achieve optimal room yield through inventory control while maintaining exceptional customer service standards in line with Hyatt Brand Standards.
Main Responsibilities
- Manage reservations operations to guarantee guest satisfaction.
- Collaborate with Revenue Manager and Sales team to boost revenue through effective room yield management.
- Develop and maintain strong relationships with other departments to ensure smooth communication and delivery of exceptional customer service.
- Analyze data to identify areas for improvement and implement strategies to enhance operational efficiency.
Requirements
- Bachelor's degree in Hospitality or related field.
- Strong interpersonal skills showcasing empathy and cultural understanding.
- Experience in luxury hotel environments, demonstrating adaptability.
- Dedication to continuous learning and growth.
- Able to work under pressure and meet deadlines.
- Excellent English language proficiency.
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