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2 weeks ago
As an Administrative Program Assistant at Axios International, you will play a vital role in coordinating patient applications in our Patient Access Programs. Your primary responsibility will be to represent Axios in daily meetings with patients, doctors, and carry out administrative duties both in the field and office.
This role requires a strong command of spoken and written English, experience in data monitoring and management, and customer service management. You will work closely with the Program Manager to secure patient file approval, ensure patient files are complete and ready for submission, and maintain and update electronic program files.
Key Responsibilities:
- Liaise with hospitals, distributors, pharmacies, and patients to ensure smooth coordination of patient applications.
- Administer co-payment reimbursement solutions and ensure timely payment to patients.
- Work closely with the Program Manager to identify areas of improvement and implement changes to enhance program efficiency.
- Develop and maintain relationships with key stakeholders, including hospitals, distributors, pharmacies, and patients.
- Provide excellent customer service to patients, doctors, and other stakeholders.
- Prepare regular reports on program progress and performance, including monitoring and tracking patient files.
- Collaborate with Axios staff to ensure effective communication and coordination throughout the program.
- Participate in training and development programs to enhance skills and knowledge.
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