Business Services Operations Lead

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Qatar Full time

About Us

Ooredoo Qatar is a forward-thinking telecommunications company that aims to deliver exceptional customer experiences. Our Business BU is committed to meeting our commercial commitments and exceeding our customers' expectations.

Job Summary

The Service Assurance Manager will lead our Service Assurance team in ensuring that we meet our customer experience targets and obligations. This includes managing a team on all aspects of Service Assurance and effectively managing the Maintenance team for B2B customers.

Key Responsibilities

Develop and implement strategies to ensure that Ooredoo meets its customer experience targets and obligations.Lead the Service Assurance team in managing all aspects of Service Assurance.Maintain relationships with internal departments and vendors to ensure the high availability of customer services.Monitor the quality of job and level of Key-customer satisfaction.

Requirements

Bachelor's Degree in Business Administration or Computer & Communications or Engineering.

Desirable Qualifications and Skills:

  1. 10 years' experience in a similar role.
  2. Experience in a telecommunications industry of which 4 years managing a Service Assurance team.
  3. Knowledge of B2B Telecom products and latest technology trends.

What We Offer

We offer a competitive salary package and opportunities for professional growth and development.

Our Culture

Ooredoo Qatar is an equal opportunities employer and welcomes applications from all qualified candidates.



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