Commercial Team Lead
5 days ago
Company Overview: Seven Seas Group - Maritime Services is a global leader in maritime services, specializing in ship supplies, stores, spare parts, and technical brands. With a network of over 600 ports across the world, we provide exceptional customer service.
Key Responsibilities:
- Provide high-quality customer service to clients to upsell products and retain business.
- Manage quotations for clients to generate maximum orders and ensure timely delivery of products.
- Supervise Customer Service Executives to ensure objectives are met and the team operates effectively.
- Liaise with larger clients to develop relationships and improve customer service & sales.
- Handle Request for Quotations (RFQs) within allocated time frames, including receiving, creating, and distributing quotes to clients.
- Collaborate with internal procurement to ensure competitive pricing and quality products for clients.
- Follow up on quotations sent to clients within agreed time frames to build customer service activities and convert quotes to orders.
- Use customer contact tools and systems, updating relevant information.
- Ensure all bonded paperwork is endorsed by vessels and submitted to bond vendors in required timeframes.
- Supervise team members to prioritize daily tasks effectively.
- Analyze sales data with the Commercial Manager to identify areas for personal and team improvement.
- Train new team members on company processes, procedures, computer systems, and other necessary resources.
- Achieve individual Key Performance Indicators (KPIs) and targets weekly and monthly.
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Commercial Team Lead
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Seven Seas Group - Maritime Services Full timeCompany DescriptionSeven Seas Group - Maritime Services is a global maritime services group that specializes in the provision of ship supplies, stores, spare parts, and leading technical maritime brands. With a network of over 600 ports in 18 countries across Asia Pacific, Middle East and Africa, Europe, and the Americas, Seven Seas has a team of...
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