Commercial Team Lead

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Seven Seas Group - Maritime Services Full time
Job Description

Company Overview: Seven Seas Group - Maritime Services is a global leader in maritime services, specializing in ship supplies, stores, spare parts, and technical brands. With a network of over 600 ports across the world, we provide exceptional customer service.

Key Responsibilities:

  • Provide high-quality customer service to clients to upsell products and retain business.
  • Manage quotations for clients to generate maximum orders and ensure timely delivery of products.
  • Supervise Customer Service Executives to ensure objectives are met and the team operates effectively.
  • Liaise with larger clients to develop relationships and improve customer service & sales.
  • Handle Request for Quotations (RFQs) within allocated time frames, including receiving, creating, and distributing quotes to clients.
  • Collaborate with internal procurement to ensure competitive pricing and quality products for clients.
  • Follow up on quotations sent to clients within agreed time frames to build customer service activities and convert quotes to orders.
  • Use customer contact tools and systems, updating relevant information.
  • Ensure all bonded paperwork is endorsed by vessels and submitted to bond vendors in required timeframes.
  • Supervise team members to prioritize daily tasks effectively.
  • Analyze sales data with the Commercial Manager to identify areas for personal and team improvement.
  • Train new team members on company processes, procedures, computer systems, and other necessary resources.
  • Achieve individual Key Performance Indicators (KPIs) and targets weekly and monthly.


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