Customer Success Executive

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

A little bit about us

At Snoonu, we hold the belief that technology has the power to make anything possible.

Our Vision:

To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Our Mission:

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Values We Live By
  1. Be Customer Obsessed - "Focus on the customer and all else will follow."
  2. Act with Integrity - "We are honest, ethical, and trustworthy in everything we do."
  3. Be Curious and Creative - "We constantly innovate and create solutions to bring a lasting positive impact."
  4. Lead by Example and Take Ownership - "Be the change you want to see and take ownership."
  5. Hustle and Deliver Results - "You can do more by doing less, better, and faster."
  6. It's all about people - "Be a Team player, together we are stronger."
The Main Purpose Of Your Role Is To
  1. Manage a large number of incoming calls and chats.
  2. Exhibit strong phone contact handling skills and active listening.
  3. Effectively and rapidly resolve VIP requests and deal with queries from within the system.
  4. Identify and assess customers' needs to achieve satisfaction.
  5. Build sustainable relationships and trust with customer accounts through open and interactive communication.
  6. Demonstrate availability for all requirements and maintain a positive attitude in response to customer frustration.
  7. Provide accurate, valid, and complete information by using the right methods/tools.
  8. Meet personal/customer service team targets and call/chat handling quotas.
  9. Follow communication procedures, guidelines, and policies.
  10. Advocate for customers and prioritize their escalations to ensure high efficiency and resolution.
  11. Provide feedback on the efficiency of the customer service process.
Do you have some of these?
  1. Minimum academic qualifications: Bachelors.
  2. Proven experience of at least 6 months in a customer service department.
  3. Familiarity with industry practices and professional standards.
  4. Good leadership skills, with the ability to guide junior team members.
  5. Excellent command of English and Arabic (written, oral, and presentation).
  6. Khaleeji Arabic speaking accent preferred.
  7. Able to use computer software efficiently, including MS Office [Word, Excel, PowerPoint].
  8. Able to work in shifts.

Females are encouraged to apply.

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