L3 application support lead

Responsibilities work closely with L1/L2 support for applications across different functional teams.manage a small team for root cause analysis and troubleshoot any L3 ticket queries from complex systems on availability of applications.provide appropriate technical documentation of technical issues for knowledge transfer.conduct in-depth study of the current...

Responsibilitieswork closely with L1/L2 support forapplications across different functionalteams.manage a small team for root causeanalysis and troubleshoot any L3 ticket queries from complexsystems on availability ofapplications.provide appropriate technicaldocumentation of technical issues for knowledgetransfer.conduct in-depth study of the currentsystems...

**Job Summary**: **Key Responsibilities**: Incident Management: - Log all incidents and service requests accurately and follow up on them to ensure resolution. - Provide first-line investigation and diagnosis, resolving incidents within the agreed service levels. Problem Resolution: - Escalate complex issues to L2 or L3 support teams when necessary,...

Job Summary:Key Responsibilities:Incident Management: Log all incidents and service requests accurately and follow up on them to ensure resolution. Provide firstline investigation and diagnosis, resolving incidents within the agreed service levels.Problem Resolution: Escalate complex issues to L2 or L3 support teams when necessary, ensuring clear...

Scope of WorkThe Application Support Lead will be responsible for managing and leading the Application Support team in supporting customer's applications. The following roles and responsibilities will be required:· Manage, supervise and provide direction for the Application Support team, ensuring that all service level agreements are met, and incidents are...

About the role In this role, you will be responsible for overseeing the support and maintenance of business critical applications. You are responsible for ensuring the smooth operation and availability of various business applications used within Qatar Airways. This includes troubleshooting application issues, resolving incidents, and providing technical...

About the roleIn this role, you will be responsible for overseeing the support and maintenance of business critical applications. You are responsible for ensuring the smooth operation and availability of various business applications used within Qatar Airways. This includes troubleshooting application issues, resolving incidents, and providing technical...

About the role In this role, you will be responsible for overseeing the support and maintenance of business critical applications. You are responsible for ensuring the smooth operation and availability of various business applications used within Qatar Airways. This includes troubleshooting application issues, resolving incidents, and providing technical...

**Company Description** **ENERGY PLUS**is a Leading Multi-Disciplinary and Oil & Gas Integrated Service Provider we offer Multi Trade Professional, Innovative, and Cost-effective Solutions in Construction, Maintenance, Mechanical, E&I, Installation, Work At Height, Rope Access and Professional Manpower for Oil and Gas, Petrochemical, Offshore Drilling,...

Hiring for a Application Support Lead for a govt dept in Qatar Manage, supervise and provide direction for the Application Support team, ensuring that all service level agreements are met, and incidents are resolved in a timely manner. 2. Ensure that all incidents, problems, and service requests are tracked, managed, and resolved in accordance with...

Hiring for a Application Support Lead for a govt dept in QatarManage, supervise and provide direction for the Application Support team, ensuring that all service level agreements are met, and incidents are resolved in a timely manner.Ensure that all incidents, problems, and service requests are tracked, managed, and resolved in accordance with established...

**About the role** **Role and Responsibilities**: - Manage and lead a team of support analysts or system engineers. This includes assigning tasks, providing guidance and mentoring, conducting performance evaluations, and fostering a positive and collaborative team environment. - Manage vendor relationships, monitor service level agreements, and coordinate...

About the roleRole and Responsibilities: Manage and lead a team of support analysts or system engineers. This includes assigning tasks, providing guidance and mentoring, conducting performance evaluations, and fostering a positive and collaborative team environment. Manage vendor relationships, monitor service level agreements, and coordinate activities with...

We are looking for Application Support Lead for Qatar **Job Title - Application Support Lead** **Scope of Work** - Manage, supervise and provide direction for the Application Support team, ensuring that all service level agreements are met, and incidents are resolved in a timely manner. - Ensure that all incidents, problems, and service requests are...

**Nair Systems** is currently looking for **Application Support Engineer** -**Merchants Payment Gateways Support**for our **Qatar** operations with the following terms & conditions. **Qualifications, Experience and Competencies**: **Required Qualifications**: - Bachelor’s degree in information technology. **Required Experience**: - Relevant experience...

**Scope of Work** - Manage, supervise and provide direction for the Application Support team, ensuring that all service level agreements are met, and incidents are resolved in a timely manner. - Ensure that all incidents, problems, and service requests are tracked, managed, and resolved in accordance with established processes. - Drafting RFPs and evaluating...

Job SummaryThe Senior Lead Estimator is responsible to generate and manage construction cost estimates, valuation of engineering work and budgets. Provide estimates, budget control and studies for projects and potential projects during business development, pre-construction and construction phases of a project and across all scopes, systems, and...

About the RoleYou will be responsible to provide leadership, planning, prioritization, scheduling, reporting and effective execution of the application maintenance and support services. You will lead and drive the Level 3 production incident and problem management processes.This includes managing application support within assigned LOBs. You will also...

3. Experience managing teams of support staff. 4. Demonstrated experience in drafting RFPs and evaluating vendor proposals. 5. Knowledge of governance and compliance procedures for enterprise systems. 6. Excellent communication skills and ability to collaborate with internal teams and external vendors. 1. Manage, supervise and provide direction for the...

**About Samsotech** **At Samsotech, you can expect**: - An environment where ideas are heard and innovation is encouraged - Personal/professional growth and development opportunities - Extensive benefits package with a paid holidays - Executive level commitment to education, growth, and development **Duties and Responsibilities** - Identifying and...