Customer Service Manager
5 months ago
- Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.
- Develop and implement customer service policies and procedure.
- Manage a team of customer service representatives and call centre agents.
- Monitor customer interactions to ensure quality standards are met
- Handle escalated customer complaints and issues
- Analyze data and trends to improve customer service strategies
- Collaborate with other departments to enhance the overall customer experience
- Conduct staff training and performance evaluations.
Skills
- Bachelor's degree in Business Administration or related field
- Proven experience in a customer service management role
- Strong leadership and communication skills
- Knowledge of customer service / call center technologies and best practices
- Ability to analyze data and make strategic decisions
- Excellent problem-solving skills
- Ability to work under pressure and handle difficult situations
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Customer Service Manager
7 months ago
Doha, Qatar PayLater Website Services Full time**Customer Engagement**: - Foster a positive and personalized customer experience to enhance satisfaction and loyalty. - **Issue Resolution**: - Address and resolve customer concerns, disputes, or issues related to BNPL transactions promptly and effectively. - Collaborate with internal teams, including finance and operations, to ensure timely resolution of...
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Customer Service Manager
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Guardian Jobs Full timeWelcome Manager NATIONAL TRUST **About the role** We are seeking a skilled and experienced Welcome Manager to join our team at the National Trust. As a key member of our visitor services team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable and enjoyable experience. **Key...
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Customer Service Manager
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Guardian Jobs Full timeWelcome Manager NATIONAL TRUST **About the role** We are seeking a skilled and experienced Welcome Manager to join our team at the National Trust. As a key member of our visitor services team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable and enjoyable experience. **Key...
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Customer Service Manager
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Guardian Jobs Full timeWelcome Manager NATIONAL TRUST **About the role** We are seeking a skilled and experienced professional to join our team as a Welcome Manager. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable and enjoyable experience. **Key responsibilities** * Provide...
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Customer Service
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Doha, Qatar Driving Academy Full time**Job description**: ** MALE ONLY** - **Welcoming all customers with a smile.** - **Attract potential customers by answering service inquiries and provide** **information about other services.** - **Provide accurate information to the customer and make sure that the** **customer understands their chosen driving package.** - **Open the customers file and help...
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Customer Service Manager
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Doha, Baladīyat ad Dawḩah, Qatar UrbaCon Contracting & Trading Full timeJob SummaryThe Customer Service Supervisor is responsible for overseeing and coordinating all customer service operations related to property rentals and tenant satisfaction at UrbaCon Contracting & Trading.Key ResponsibilitiesBuild and Maintain Positive RelationshipsEstablish and maintain strong relationships with tenants to ensure their satisfaction and...
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Doha, Baladīyat ad Dawḩah, Qatar International SOS Al-Rushaid Co Ltd Full timeJob Title: Customer Service LeadInternational SOS Al-Rushaid Co Ltd is seeking a highly skilled Customer Service Lead to manage service order support for a facility O&M contract in Doha, Qatar.Key Responsibilities:Manage facility maintenance records and service orders for the contract.Supervise supporting staff to ensure timely processing, prioritization,...
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Customer Service
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Doha, Qatar Gulf Consulting Group Full timeWe are reputed Engineering Consultants based in Doha, We are looking for **Customer Service representative for our Sister company** with more than 5+ years of experience, preferably Arabic speaker. **Key Responsibilities**: - **Order Processing**: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement,...
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Customer Service
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Customer Service Director
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Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full timeCustomer Service Manager ======================= **Job Summary** We are seeking a highly skilled Customer Service Manager to oversee the operations of our customer service department and call centre. The successful candidate will be responsible for developing and implementing customer service policies and procedures, managing a team of customer service...
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Customer Service Director
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full timeCustomer Service ManagerAli Bin Ali is seeking a highly skilled Customer Service Manager to oversee the operations of our customer service department and call centre. The ideal candidate will have a proven track record in customer service management and be able to develop and implement effective customer service policies and procedures.Key...
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Customer Service Director
1 month ago
Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full timeJob DescriptionAli Bin Ali is seeking a highly skilled Customer Service Manager to oversee the operations of our customer service department and call centre. The successful candidate will be responsible for developing and implementing customer service policies and procedures, managing a team of customer service representatives and call centre agents, and...
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Customer Service Representative
5 months ago
Doha, Qatar Ritaj Full time**Ritaj Facility Management** **Customer Service Representative with Facility Management Experience** **Facility Management Experience** **Must know Arabic/English** **Position Overview**: As a Customer Service Representative (CSR) with experience in facility management, you will be responsible for ensuring excellent customer satisfaction while handling...
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Customer Service Director
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full timeCustomer Service ManagerAli Bin Ali is seeking a highly skilled Customer Service Manager to oversee the operations of our customer service department and call centre. The ideal candidate will have a proven track record in customer service management and be able to develop and implement effective customer service policies and procedures.Key...
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Customer Service Director
1 month ago
Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Manager to lead our customer service department and call centre. The successful candidate will be responsible for overseeing the operations of the customer service team, developing and implementing customer service policies and procedures, and managing a team of customer service...
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Customer Service Director
4 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full timeJob DescriptionAli Bin Ali is seeking a highly skilled Customer Service Manager to oversee the operations of our customer service department and call centre. The successful candidate will be responsible for developing and implementing customer service policies and procedures, managing a team of customer service representatives and call centre agents, and...
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Customer Service Executive
5 months ago
Doha, Qatar Softje Full time**Job Overview**: **Responsibilities**: - Lead and manage the customer service team to ensure high performance and customer satisfaction. - Handle escalated customer inquiries and complaints in a professional and timely manner. - Develop and implement customer service policies and procedures. - Monitor and analyze customer service metrics to identify areas...
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Customer Service Director
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full timeJob SummaryWe are seeking a highly skilled Customer Service Manager to lead our customer service department and call centre. The successful candidate will be responsible for overseeing the operations of the customer service team and ensuring high levels of customer satisfaction.Key ResponsibilitiesDevelop and Implement Customer Service StrategiesManage a...
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Arabic Customer Service
5 months ago
Doha, Qatar سري Full time**Customer Service** Job Location: Qatar Qualifications/Skills: Bachelor's degree or diploma in the same field. Min. 3 years of experience in Customer Service - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity...
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Customer Service Lead
2 weeks ago
Doha, Qatar Parsons Full timeParsons is looking for an amazingly talented **Customer Service Lead **to join our team! The Customer Service Lead will be ensuring organization’s customers receives positive experience and feel valued. The position is responsible for conducting customer mapping, designing customer journeys and strategies to effectively manage queries, provide relevant...