Ta Onboarding Officer
1 week ago
**About the role**
Other operational duties would include:
- Ensure delivery of logistics and coordination services relevant to assigned scope as per QR Group standards.
- Communicate QR Group standard On-boarding services processes to the team and ensure consistent implementation.
- Work to established Service Level Agreements (SLAs) with key internal customers - ensuring workloads and timeframes are reasonable and that deliverables are being met.
- Ensure workloads are evenly distributed within the team of TA On-boarding coordinators.
- Coordinate team-wide efforts to complete urgent tasks as required.
- Resolve data entry inconsistencies, suggest mechanism to reduce error and escalate repetitive issue.
- Officers should develop expertise about the operations of the businesses they support about QR group, HR and HR on-boarding standard practices and in regards to the key operational touch points.
- Contribute to the development and documentation of processes and key information relevant to their team and business area.
- Assist in the ongoing development of information for relevant sections of online on-boarding module.
- Perform regular reports to provide necessary details to Business and Recruitment or any concern parties as and when required.
- At all times maintain a high respect for all cultures, and show a high degree of sensitivity for cultural variations in communication and interaction.
- Oversee the coordination of joining appointments schedules, assist with troubleshooting where required
- Actively provide feedback and ideas at team briefings, meetings and individually to leadership in order to facilitate continuous improvement of operations and services.
- Observe trends in staff feedback and operational challenges, recommend possible improvements
- Initiate and support improvements to standard process in order to improve efficiency
- Be available to take calls as may be required during an emergency 24hrs.
- Ensure team is trained and informed to cover any required operations during officer absence
- Maintain strong positive relationship with team and On-boarding management.
- Perform other department duties related to his/her position as directed by the Head of the Department
**Qualifications**:
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
**About You**
We are looking for a passionate and experienced professional to join the HR - Talent Acquisition Team.
- Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience
- Experience working in an HR, recruitment, call centre or shared services environment.
- Experience working in a multi-cultural environment.
- Hospitality, Events Management, other customer service industries, or HR studies preferred.
- At least 1 year experience in QR Group On-boarding.
- Previous Middle East work experience in a large multi-national company.
- Experience working with government/ immigration bureaucracies and processes.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
- Highly developed planning / organisational skills.
- Focal point for the co-ordination of all recruitment related services - liaison between line management; division HR management and recruiters to ensure recruitment process runs smoothly
- Strong negotiation skills with the ability to tactfully say no and direct queries to the appropriate source for timely resolution
- Strong working knowledge of Microsoft Outlook, Excel and SharePoint
- Demonstrated ability to adapt, multi-task, problem solve and maintain flexibility
- High level of discretion
- Consistently positive attitude
- Strong verbal and written English
- Working knowledge of recruitment and on-boarding processes
- Demonstrable team-building skills
- Experience with an E- recruitment platform and/or HRMS system.
- Experience in the Aviation or Travel industries.
- Knowledge of Qatar government bureaucracies and immigration processes.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique
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