Loyalty Economics Manager

4 days ago

Doha, Qatar Qatar Airways Full time

About the role

We are hiring for your skills in driving transparency around the effectiveness of the airline’s efforts to retain customers and influence their behavior lead Privilege Club to a new operating model, including a separated P&L, rooted in profitability to the airline and the right value proposition to individual customers to get them to continually engage and purchase with Qatar Airways. Take economic approach from a reactive one to a proactive one, showing that the ROI is on loyalty costs and identifying new airline profit and customer retention opportunities. You will be responsible to lend economic modelling expertise to drive the transition from commercial function to running Loyalty like a business.

Key Responsibilities
- Manage the distribution of loyalty currencies and other micro economic activity
- Model and anticipate currency dilution
- Develop view of reality of channel cost and help develop strategy to lower these costs among members.
- Monitor and analyst effectiveness of Loyalty Marketing offers and promotions and other loyalty initiatives to measure their real effect and drive improvements to ensure maximal incremental contribution.
- Devise a strategy to drive long term profitability of the loyalty program and its components
- Determine the expected change in member equity associated with proposed investment and changes and implement the change that will drive most value (i.e. understanding member value and using that information to support cost/benefit analyses and business case priorities)
- Develop the strategy around developing revenue streams for the programme, through partner optimization (determine the correct pricing structure for Qmiles, for long term profitability) and through data initiatives
- Working jointly with the CRM team, further enhance the Customer Lifetime Value model.
- Own and prioritize Loyalty Organization’s analytics needs and requests. Liaise with Loyalty colleagues to ensure requirements are understood, and clearly manage the delivery of these requests to the Loyalty business.
- Recommend actionable insights to drive revenue growth and overall profit (i.e. recommending insight to revenue generating managers to improve their performance)
- Manage key economic projects within Loyalty, to deliver for example, deferred revenue accounting, any seat availability, hybrid accrual basis, hybrid redemption and activity-based points expiration.
- Carry out cost benefit analysis of investment decisions aimed at building stronger customer retention and recommend how to much to invest in efforts and initiatives that will create and retain valuable customers.
- Managing ongoing reporting and performance analysis to deliver insights and provide data driven recommendations that maximize short and long term member engagements and growth.
- Analyse partnership agreements to ensure that all agreement are competitive and aligned with competitor value proposition.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
About You

We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty
- Loyalty team..
- Minimum qualification of bachelor’s degree in Economics and/or Business.
- 7+ years of job-related experience
- Possess an in depth understanding of current market conditions including competition landscape.
- Possess previous experience in economics.
- Possess analytical skills to identify trends, opportunities and threats with the data.
- Possess managerial skills.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

  • Loyalty Airline Partnerships Manager

    7 months ago

    Doha, Qatar Qatar Airways Full time

    As Airline Partnerships Manager, you will create a clear airline partnerships strategy and refine/optimize all partnerships by working closely with the loyalty management team. Other key responsibilities are: - Act as the key representative from loyalty in all internal and external alliances related discussions and topics to ensure having the appropriate...

  • Loyalty Commerce Specialist

    7 months ago

    Doha, Qatar Qatar Airways Full time

    As a Loyalty Commerce Specialist, you will be responsible to review business opportunities discovered by loyalty team and do feasibility work on both macro and micro level. Other key responsibilities are: - Improve loyalty macroeconomics such as program P&L, liability and breakage - Track and take necessary actions to reduce program breakage - Track...

  • Loyalty Manager

    7 months ago

    Doha, Qatar Qatar Airways Full time

    About the role We are pleased to announce an incredibly exciting opportunity to join our Commercial team in Doha, Qatar as Loyalty Manager. In this role you are expected to take a leading role in the assigned Region to manage, plan and execute the Airline’s strategy for customer loyalty, across all customer segments, including Program Members, Non-Members...

  • Loyalty Commerce Specialist

    3 months ago

    Doha, Qatar Qatar Airways Full time

    **Description - External** As a Loyalty Commerce Specialist, you will be responsible to review business opportunities discovered by loyalty team and do feasibility work on both macro and micro level. Other key responsibilities are: - Improve loyalty macroeconomics such as program P&L, liability and breakage - Track and take necessary actions to reduce...

  • CRM and Loyalty Manager

    12 hours ago

    Doha, Qatar Recruit for Africa Full time

    **CRM and Loyalty Manager | Qatar | Luxury Shopping Mall**: We are looking for experienced **CRM and LOYALTY MANAGER** to join the team of new opening, luxury shopping mall in Doha, Qatar. The individual will be responsible for the development and implementation of a comprehensive personalisation strategy that will transform our brand by building and...

  • CRM & Loyalty Manager

    2 days ago

    Doha, Qatar Printemps Doha Full time

    **Loyalty program**: - Implementation of the loyalty program. Animate, manage and follow the loyalty strategy - Analyse and follow the recruitment levers on the different activities to define adapted action plans - Follow the customer life cycle and implement the action plan for each customer segment - Analyse the contribution and profitability of each...

  • Loyalty Partnership Specialist

    7 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty department as a **Loyalty Non-Airline Partnership Specialist**. As a Loyalty Non-Airline Partnership Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) to grow...

  • Loyalty Specialist

    4 months ago

    Doha, Qatar Swan Global WLL Full time

    _JOB DISCRIPTION_ **1. Strategic Planning** - Recommend and implement an annual Loyalty marketing plan to drive enrollment in the program and increase customer engagement in the program - Design and deliver targeted loyalty campaigns in coordination with programming and operations to drive admissions growth. - Conduct data analysis as required to understand...

  • Loyalty Partnership Specialist

    7 months ago

    Doha, Qatar Qatar Airways Full time

    Qatar Airways is excited to announce a new opportunity to join our Customer Engagement & Loyalty department as a Loyalty Non-Airline Partnerships Specialist. As a Loyalty Non-Airline Partnerships Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) and will be responsible for growing...

  • Manager Loyalty Marketing

    4 days ago

    Doha, Qatar Qatar Airways Full time

    About the role We are currently hiring your skills to set and deliver the strategic direction for Privilege Club marketing and communications. In particular to deliver strategies covering all member acquisitions, member engagement and retention activities. In this role, it will be critical to stay aligned with the vision and ensure the overall loyalty...

  • Loyalty Data Science Manager

    5 months ago

    Doha, Qatar Qatar Airways Full time

    As a Loyalty Data Science Manager, you will be responsible to define overall strategy and direction for implementing advanced data science techniques in order to provide a competitive edge and drive innovation across Privilege Club (PC). Other key responsibilities are: - Data Analysis and Interpretation: Analyse customer data to identify patterns, trends,...

  • Senior Manager Loyalty

    7 months ago

    Doha, Qatar Qatar Airways Full time

    About the role As a Senior Manager - Loyalty & Partnerships, you will be accountable and responsible to support the Loyalty team within QR Commercial Division by providing end-to-end support to review, analyse, draft and negotiate complex contracts related to loyalty partnerships including compliance with relevant laws and regulations, competition laws and...

  • Manager Loyalty Marketing

    8 months ago

    Doha, Qatar Talent Pal Full time

    **Qatar Airways - Manager Loyalty Marketing**: Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty as a Manager Loyalty Marketing. As a Manager Loyalty Marketing, you will be responsible for setting up and driving the strategic direction for Privilege Club marketing and communications, in particular -...

  • Executive - Loyalty Program

    3 months ago

    Doha, Qatar Cybergenix Technologies QFZ LLC Full time

    We are looking for an experienced Loyalty Program Executive with a strong digital background to lead the strategic development and execution of a comprehensive loyalty program. **Key Responsibilities**: Concept Development: Design a customer loyalty program from scratch, focused on driving repeat business, improving customer satisfaction, and increasing...

  • Loyalty Marketing Officer

    9 months ago

    Doha, Qatar Qatar Airways Full time

    As a **Loyalty Marketing Officer**, you will be responsible for the implementation of the loyalty marketing strategies (including Brand, Acquisition, Accrual, Redemption and Customer Engagement) through development and delivery of loyalty marketing campaigns, assets and initiatives in order to achieve pre-determined outcomes, both performance and customer...

  • Loyalty Marketing Coordinator

    7 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Qatar Airways are excited to be launching a new opportunity to join our Loyalty Engagement team as a **Loyalty Marketing Coordinator**. As a Loyalty Marketing Coordinator, you will support the loyalty marketing team in defining, developing and delivering key campaigns and initiatives in order to achieve predetermined and shared...

  • Project Management Consultant

    1 week ago

    Doha, Qatar Candidzone HR Solutions Full time

    PROJECT MANAGEMENT CONSULTANT (Digital Loyalty Domain) - Available immediately - Duration - 12 months Bachelor’s degree with a minimum of 5 years of relevant working experience in the loyalty domain. Team with Product Managers and Product Owners to progress ongoing projects and initiatives to ensure that they are completed to a consistently high standard,...

  • Loyalty Marketing Specialist

    1 month ago

    Doha, Qatar Qatar Airways Full time

    **Description - External** **About the role** Qatar Airways are excited to be launching a new opportunity to join our Loyalty Engagement team as a **Loyalty Marketing Specialist**. As a Loyalty Marketing Specialist, you will support in the implementation of the loyalty marketing strategy (including Brand, Acquisition, Accrual, Redemption and Customer...

  • Loyalty Marketing Specialist

    6 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Qatar Airways are excited to be launching a new opportunity to join our Loyalty Engagement team as a **Loyalty Marketing Specialist**. As a Loyalty Marketing Specialist, you will support in the implementation of the loyalty marketing strategy (including Brand, Acquisition, Accrual, Redemption and Customer Engagement) through business...

  • Loyalty Marketing Specialist

    7 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Qatar Airways are excited to be launching a new opportunity to join our Loyalty Engagement team as a **Loyalty Marketing Specialist**. As a Loyalty Marketing Specialist, you will support in the implementation of the loyalty marketing strategy (including Brand, Acquisition, Accrual, Redemption and Customer Engagement) through business and...