Cargo Network Compliance Officer

2 months ago

Doha, Qatar Qatar Airways Full time

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation program. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents - the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Team in Doha as a Lead Cargo Network Compliance Officer.
Join the **#MovedByPeople** family and leave a mark as part of the Cargo team.

**About the role**

As a Cargo Network Compliance Officer, your main tasks will include monitoring and improving compliance within Qatar Airways Cargo's network, including stakeholders and suppliers. You will also be responsible for addressing queries related to performance monitoring. Furthermore, you will need to identify network performance issues regarding cargo compliance and live animal transportation and collaborate with stations to resolve these issues in order to meet organizational goals. Additionally, you will be expected to lead all involved parties in establishing a culture of performance indicators and continuously improving operations.

As part of your role, your additional responsibilities will include, but not limited to, the following:

- Identify network performance non-compliance/process deviations related to cargo compliance and live animal transportation, address them, and work with stations to resolve them to achieve the organizational goals
- Manage live animal transportation occurrences and non-conformance database by always being up-to-date
- Prepare and monitor compliance irregularities performance trends and address compliance deviations with regions and management
- Conduct live animal investigations, risk assessments and verify non-conformances reported in SMS
- Ensure that recommendations, preventive and corrective actions for live animal investigations are logged and followed up on, and that reports are published and closed on time
- Prepare the cargo emergency response procedures meticulously, ensuring they are comprehensive and effective and support cargo emergency response functions in case of aircraft accidents/incidents
- Conduct business impact analysis (BIA) and business continuity plans (BCP) with internal and external stakeholders
- Liaise with the necessary relevant sub units of the cargo department and external service providers, including GSA and GHA, to resolve issues through effective communication in a timely and efficient manner
- Monitoring and controlling the implementation of required quality, safety, security and/or service standards throughout the network for safe cargo operations
- Coordinate closely with internal Qatar Airways cargo units to ensure that performance is not just according to Qatar Airways policies and service levels, but also reflects the integral role they play in cargo operations

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

**About you**

We are looking for a passionate and experienced professional to join the QR Cargo.
- Minimum qualification of High School/Diploma/Bachelor’s degree or equivalent is essential
- 2+ years of job-related experience
- Work experience in the airline cargo industry (cargo warehouse and ramp operations)
- Knowledge on emergency response processes, business impact analysis and business continuity plans
- Preferably with working knowledge in incident investigation and conducting risk assessments for cargo special products
- Knowledge on end-to-end cargo process flow, cargo systems and CIQ milestones.
- Fluency in written and spoken English
- Advance skills of MS Offi

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