See more Collapse

Customer Service Coordinator

1 month ago

Doha, Qatar Sika Full time

**Company Description**
Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and automotive industry. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and vehicle industries toward greater environmental compatibility. With more than 33,000 employees, the company generated sales of CHF 11.2 billion in 2023.
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Prepares quotation as per client’s material/project requirement
- Prepares Pre-Qualification or Material submittal as per client’s required checklist
- Collects and inputs documents from the intranet/GCC library
- Handles warranty requests from sales team and coordinates with high management
- Prepares applicator certificates for our approved applicators
- Assists the technical manager with miscellaneous documents such as method statements, compliance sheet, GSAS, etc.
- Prepares delivery note, invoice, receipt voucher.
- Handle and resolve customer complaints.
- Coordinates with the Storekeeper /Warehouse for the availability/delivery of the materials
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Prepares the invoices for all the delivered materials
- Follow up the customer for the collection of the materials.
- Direct requests and unresolved issues to the designated resource.
- Coordinates with Production Team
- Manage customers account.
- Prepares the monthly invoices for the customer
- Provides the Batch Certificates of the materials.
- Record details of inquiries, comments and complaints.
- Manage administration.
- Follow up on customer interactions.
- Liaise with internal departments to make sure customer request is handled properly

**Qualifications**
- At least 1-year previous experience in a high-level Customer Service environment.
- Advanced computer skills including MS Word, Excel and Outlook and Lotus Notes.
- Ability to multi-task.
- Understanding of Customer Service principles.
- Outstanding communication skills
- Excellent Customer Service Skills
- Ability to priorities
- Excellent time management skills
- Attention to detail
- Positive attitude
- Team work

We have other current jobs related to this field that you can find below

  • Customer Service Coordinator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Sika Full time

    Company DescriptionSika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and automotive industry. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Sports Service Qatar Full time

    Understand the demand of consumers to provide timely service and solutions.Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.Keep records of...

  • Customer Service Coordinator

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About the role** The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

  • Customer Service Coordinator

    2 weeks ago

    Doha, Qatar International Medical Company Full time

    **Responsibilities**: - Overseeing Customer Service Representatives and other team members - Ensuring that the team members adhere to the company guidelines and policies at all times - Providing the clients with product and service knowledge - Identifying and resolving any urgent customer service queries - Developing and implementing monthly/yearly...

  • Customer Service

    3 weeks ago

    Doha, Qatar NHG Co. Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

  • Customer Service

    2 weeks ago

    Doha, Qatar Edition Motors Car Services Full time

    Excel/word experience is a must - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. -...

  • Customer Services Coordinator

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About the role** We are currently recruiting for Customer Services Coordinator - SSU based in Doha, Qatar to work with Customer Contact Centre’s Department. As a Customer Services Coordinator, you will act as a Qatar Airways Shared Services unit product and process expert. You will establish and correct business anomalies in customer handling or...

  • Customer Service

    3 weeks ago

    Doha, Qatar Gulf Consulting Group Full time

    We are reputed Engineering Consultants based in Doha, We are looking for **Customer Service representative for our Sister company** with more than 5+ years of experience, preferably Arabic speaker. **Key Responsibilities**: - **Order Processing**: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement,...

  • Customer Service

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Gulf Consulting Group Full time

    We are reputed Engineering Consultants based in Doha, We are looking for Customer Service representative for our Sister company with more than 5+ years of experience, preferably Arabic speaker.Key Responsibilities:- Order Processing: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement, modifications,...

  • Sales Coordinator

    3 weeks ago

    Doha, Qatar Integrated Group Full time

    _**Duties & Responsibilities**:_ **1. Client Acquisition**: - Reach out to prospective clients to inform them about the launch of our app. - Highlight the benefits of early adoption and encourage them to avail of early bird benefits. - Follow up with interested clients to facilitate the registration process on our platform. - Effectively engage in...

  • Customer Service Representative

    3 weeks ago

    Doha, Qatar Zabeel Groups Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. **Job Description**: General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Main Job Tasks and Responsibilities: - Answer calls professionally - Respond promptly to...

  • Customer Service Representative

    2 weeks ago

    Doha, Qatar Vistas Global Full time

    We are looking to hire a qualified Customer Service Representative to join our dynamic team. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our...

  • Customer Service Representative

    4 weeks ago

    Doha, Qatar Ritaj Full time

    **Ritaj Facility Management** **Customer Service Representative with Facility Management Experience** **Facility Management Experience** **Must know Arabic/English** **Position Overview**: As a Customer Service Representative (CSR) with experience in facility management, you will be responsible for ensuring excellent customer satisfaction while handling...

  • Customer Service Representative

    4 weeks ago

    Doha, Qatar Holding Group Full time

    **Customer Service Representative Job Description** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and...

  • Customer Service Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Applynewjobs Consulting Full time

    PublishedJanuary 8, 2023LocationDoha, QatarCategoryCustomer Service / Reservations / TelecallingJob TypeFull-timeDescription:Looking for a Customer service supervisor for Doha, Qatar.Job Responsibilities: Respond to customer service issues on time. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Maintain...

  • Customer Service Officer

    3 weeks ago

    Doha, Qatar That's Living Group - Qatar Full time

    Functions: Your duties will consist of but not limited to: 1. Customer Assistance. Provide personalized assistance to customers in our luxury furniture showrooms, address inquiries related to product details, availability, and pricing and assist customers in making informed purchase decisions. 2. Product Knowledge. Stay informed about the latest trends in...

  • Arabic Customer Service

    4 weeks ago

    Doha, Qatar سري Full time

    **Customer Service** Job Location: Qatar Qualifications/Skills: Bachelor's degree or diploma in the same field. Min. 3 years of experience in Customer Service - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar One Imperium Full time

    Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....

  • Customer Service Executive

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar TECH care Full time

    We are looking for Customer care Executive ARABIC & ENGLISH Fluency Mandatory Assist customers in scheduling service appointments, providing necessary information on service options, and explaining procedures or policies. Coordinate with service technicians or relevant departments to assign and schedule service tasks based on customers' needs and service...

  • Freight Operation

    1 week ago

    Doha, Qatar 20M Wellbeing - Qatar Full time

    We are currently seeking a skilled and motivated Freight and Customer Service Officer to join our team and contribute to our commitment to exceptional service and efficient freight management. As a Freight and Customer Service Officer, you will play a pivotal role in managing the logistics and customer service aspects of our freight operations. You will be...