Customer Service Coordinator

2 weeks ago

Doha, Qatar Qatar Airways Full time

**About the role**

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents - the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Customer Experience Team
** **in
**Doha** as a
**Customer Service Coordinator.**

Join the
**#MovedByPeople** family and leave a mark as part of Cargo Customer Experience Team.

In this role you will be responsible for supporting business case development and engage in dialogue with Corporate Planning and Cargo Scheduling to continuously improve the overall cargo capabilities of the Group.

As part of your role, your additional responsibilities will include the following:

- Providing outstanding customer service to improve customer satisfaction and relationships as well as interacting with customers, providing information to inquiries relating to the services of QR Cargo.
- Accurately tracking customer queries using Qatar Airways Cargo tools to facilitate reporting and identification of common inquiries, maintaining an accurate database of customer queries with actionable data output.
- Handle irregularities or discrepancies and ensure the concern departments are involved to resolve the issue
- Coordinate with Cargo Operation Team, Outstations and Sales teams in order to respond to queries on shipments and report status back to customer
- Work closely with fellow team members and team supervisors on unresolved cases
- Identify area for improvements

Qualifications

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**About you**
- Relevant Vocational, Tertiary or Trade qualification
- Working knowledge of cargo operations and processes
- At least 2 years of experience in aviation, preferably within air cargo industry or in logistics and supply chain
- Good problem-solving skills with strong motivation to learn
- Fluency in written and spoken English.

**About Qatar Airways Group**
***

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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