Ocean Freight Specialist
8 hours ago
Deutsche Post DHL (DPDHL) is the logistics provider of the world, with over 520,000 employees in more than 220 countries and territories. However, we don’t just move goods, we have a very clear purpose: _Connecting People. Improving Lives._As an employer we provide challenges and opportunities for personal and professional development. We recognize the difference people bring to our business and together we share in the pride of building one of the world leaders in logistics and supply chain.
DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist, we offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Currently we are looking for **Ocean Freight Specialist (Export/Import) **who will handle and distribute all required documents for import and export.
If this sounds like something you would like to do, please read on.
**Your task will be**:
- Receive / transmit shipment pre-alerts
- Coordinate opening of files; manual and electronic
- Creates/confirms transport order to ensure delivery of the shipment to the final customer
- Performs booking and booking optimization according to internal guidelines as defined by product
- Prepares, controls and distributes all required documentations
- Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
- Checks responses from counterparts and finalizes validation of required documents
- Follows-up shipment status in the Import area; identifies incidents and ensures resolution of incidents
- Acts in the capacity of Customer Service in the incident and exception management resolution
- Maintains excellent relationships with Customers
- Performs IT systems related tasks to provide up to date information on shipment
- Arrival notice to customers on the same day of receiving the delivery order from the carriers.
- Pass the files for clearance & billing on the same date of receiving the delivery order & releasing the D/O’s.
- Perform timely invoicing of all shipments.
- Handle queries from carriers and Handling agents.
- Supports Customer Implementation by following up on spot quotations and contract closure as may be required
- Reviews reports (generated by the Performance Reporting & Exception specialist) and sends them to the customer
- Takes and registers all customer complaints
- Follows up with Sales and Pricing on customer request on spot quotations and performs up
- and cross-selling on inbound customer calls
**Your profile should look like**:
- Logistics Bachelor degree or any relevant business degree
- Knowledge of the industry and stakeholders - shipping lines, CFS, transporters
- 3+ years of experience in similar position
- Good knowledge of the Ocean Freight and Forwarding Industry
- Good knowledge of ocean freight product pricing
**We offer**:
- International and strong brand support with clear processes
- Possible further career development
- Competitive salary
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