Customer Service Excellence Director
2 weeks ago
The Role
Customer Service Excellence Director - Qatar CLIENT Linum Consult’s client is a major organisation in Qatar. They are currently seeking a Customer Service Excellence Director to join lead their Customer Service department in Doha. RESPONSIBILITIES - Ensuring exceptional customer service delivery, implementing innovative strategies to enhance customers’ satisfaction, and achieving measurable KPIs in accordance with company goals - Managing client satisfaction, overseeing customer interactions, and ensuring a high-quality, post-purchase experience - Defining and implementing customer service standards aligned with industry benchmarks to ensure the seamless and consistent customer experience across all touchpoints - Developing advanced KPI dashboards to monitor real-time metrics on customer satisfaction, response times, resolution rates, and identifying any actionable insights for continuous improvement - Establishing an automated complaints resolution framework to track, analyse, and resolve issues efficiently to reduce customer attrition and enhance loyalty - Recommending an optimum organisation structure for the Customer Service Excellence Department, in coordination with the HR Department, that aligns departmental goals with corporate objectives to optimise resource utilisation
**Requirements**:
About the company
-
Customer Services Leader
3 months ago
Doha, Qatar Stantec Full time**Requisition Number**: 23227BR **Description**: We are seeking a dedicated Customer Services Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Customer Services Leader will report directly to the Program Director and will be responsible...
-
Gas Technology Services Director
6 months ago
Doha, Qatar Baker Hughes Full time**Gas Technology Services Director**: **Do you enjoy leading and motivating others to deliver successful solutions for business and customers?**: **Would you like to help shape and implement our Gas Technology Services direction?**: **Join Our Industrial & Energy Technology team!** Our Industrial and Energy Technology (IET) operates across 120 countries and...
-
Service Sales Executives
3 months ago
Doha, Qatar Excellence Training Center Full timeSales Executive - Service Industry Experience Company: Excellence Training Center Location: Doha, Qatar About Us: Excellence Training Center is a leading provider of professional training and development programs. Committed to empowering individuals and organizations, we specialize in delivering high-quality courses that drive personal growth and business...
-
Medical Services Operations Director
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full timeJob Title: Medical Services Operations DirectorPPL Dynamics is seeking a highly experienced Medical Services Operations Director to lead our healthcare operations.
-
Customer Services Officer
6 months ago
Doha, Qatar Al Rayes Laundry & Dry Clean Full timeDuties and Responsibilities: - Receive calls and messages for inquiry and pick-up request (bookings and inquiries) - Replies to messages and calls for bookings and pick-ups. - Send bookings to the group chat and assign it to the driver designated on the area. - Coordinates the pick-ups and deliveries to the drivers, shop receptionists, and the customers -...
-
Director of Finance
6 months ago
Doha, Qatar Anantara Full time**Company Description** A luxury hospitality operator for modern travelers, Minor Hotels, connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, our...
-
Cashier Customer Service
3 weeks ago
Doha, Qatar The Play Attic Full time**Role Description** This is a full-time on-site role at The Play Attic in Doha, Qatar for a Cashier Customer Service position. As a Cashier Customer Service, you will be responsible for handling customer transactions, providing excellent customer service, and ensuring a positive customer experience. **Qualifications** - Excellent communication and...
-
Customer Service
6 months ago
Doha, Qatar Gulf Consulting Group Full timeWe are reputed Engineering Consultants based in Doha, We are looking for **Customer Service representative for our Sister company** with more than 5+ years of experience, preferably Arabic speaker. **Key Responsibilities**: - **Order Processing**: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement,...
-
Customer Service
6 months ago
Doha, Qatar Driving Academy Full time**Job description**: ** MALE ONLY** - **Welcoming all customers with a smile.** - **Attract potential customers by answering service inquiries and provide** **information about other services.** - **Provide accurate information to the customer and make sure that the** **customer understands their chosen driving package.** - **Open the customers file and help...
-
Customer Service Representative
4 weeks ago
Doha, Qatar Target Trading & Contracting W.L.L Full time**Role Purpose** To provide excellent customer service and support to customers at a company's branch, including responding to inquiries, processing transactions, and resolving customer issues. **Main Responsibility** - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through...
-
Head of Service Excellence
6 months ago
Doha, Qatar Tandem Search Full timeThe Role **Job Title**: Head of Service Excellence & User Experience Location: Doha, Qatar. To drive the optimization of our client’s customer experience by leading and managing the Service Excellence and User Experience Team to provide a deep understanding of customers’ needs and behaviors. To act as the Voice of the Customer, leading change and...
-
Telemarketing and Customer Service
4 months ago
Doha, Qatar Chic and Posh Beauty Lounge Full time**Telemarketing and Customer Service Employee** Job Title: Telemarketing and Customer Service Employee Reports to: CEO We are seeking a talented and experienced Telemarketing and Customer Service Employee **About Us**: Chic and Posh Beauty Lounge is a premier beauty salon with a commitment to exceptional customer service and empowering both our clients...
-
Customer Service Representative
4 weeks ago
Doha, Qatar Oneztech Full timeWe are hiring a Customer Service Representative to handle customer inquiries and provide excellent service across all interactions. **Responsibilities**: - Resolve issues and escalate complex cases as necessary. - Maintain records of customer interactions. - Ensure customer satisfaction and build relationships. **Qualifications**: - High school diploma...
-
Customer Service Executive
6 months ago
Doha, Qatar Softje Full time**Job Overview**: **Responsibilities**: - Lead and manage the customer service team to ensure high performance and customer satisfaction. - Handle escalated customer inquiries and complaints in a professional and timely manner. - Develop and implement customer service policies and procedures. - Monitor and analyze customer service metrics to identify areas...
-
Customer Service
6 months ago
Doha, Qatar Apt Resources Full time**CUSTOMER SERVICE**: **Job ID **:2338 **Location **:Doha - Qatar **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Customer Service / Telecalling AED 1,100.00 - 1,300.00 **Other Benefits **:Food+Accomodation+Transport+Water+Electricity **GCC Driving License **:No **Description: - Should have experience in Same Role. Detailed...
-
Customer Service Representative
2 months ago
Doha, Qatar Ajwan Group Full time**Job Summary**: We are seeking a motivated and customer-focused individual to join our call center team as a Customer Service Representative. In this role, you will be responsible for handling inbound and outbound customer calls, providing product and service information, resolving customer complaints, and ensuring customer...
-
Customer Service Representative
6 months ago
Doha, Qatar Softje Full time**Job Overview**: **Responsibilities**: - Resolve customer issues and complaints efficiently. - Provide product and service information to customers. - Document customer interactions and maintain accurate records. - Assist with order processing and tracking. - Collaborate with other departments to ensure customer satisfaction. **Requirements**: - High...
-
Arabic Customer Service
6 months ago
Doha, Qatar سري Full time**Customer Service** Job Location: Qatar Qualifications/Skills: Bachelor's degree or diploma in the same field. Min. 3 years of experience in Customer Service - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity...
-
Tour Director
4 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full timeJob Title: Tour DirectorWe are seeking a skilled and enthusiastic Tour Director to join our team at PPL Dynamics.Job Summary:The ideal candidate will have excellent communication skills, be able to think on their feet, and possess a passion for sharing knowledge with others.About the Role:As a Tour Director, you will be responsible for leading tours and...
-
Customer Service Executive
6 months ago
Doha, Qatar BLS International Services Full timeAppointment slotting for prospective customers. - Understand the applicant requirement and provide appropriate advise / information - Documentation - scrutiny / checking and submission - Biometrics - fingerprint scanning - Collection, handover & deposit of Cash for the day. - Selling Value Added services **Other Requirements**. - Excellent communication and...