Customer Experience

**Overview**: As a Customer Experience Specialist with a focus on government projects, you will play a pivotal role in leading and driving customer experience initiatives that directly impact citizen engagement and satisfaction with government services. You will collaborate closely with government agencies, stakeholders, and internal teams to develop and...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

Gender - Male Visa Transfer mandatory Nationality - Any Language: Good in English & Arabic(Speaking) **Job Description**: - Act as the first point of contact for customers reaching through telephone line, answer their queries and provide information about various products and services offered by the Company. - Receive inbound calls - Keep record of...

About Us: BigTrader Technologies is a B2B platform serving more than 2000+ users in Qatar since 2020. As part of our expansion, we are hiring for the position of Customer Specialist - Executive. Job Location: Al Sadd, Doha, Qatar Role and Responsibilities: - Facilitate user onboarding on the company portal, ensuring a smooth and efficient process. -...

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...

About the role Other key responsibilities are: - Carry out end to end customer experience quality monitoring audits. Discreetly gather insights on various aspects of customer journey. - Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify...

**About the role**: We are looking for Customer Services Agent - German Speaker, with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is...

**About the role** Responsible for supporting the line manager in identifying and capturing business objectives related to Customer Experience projects as well as business processes improvements pertaining to Customer Journey. Also, responsible to assist line manager in the business process analysis and Customer Experience quality enhancements. Responsible...

As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR’s products and services across the customer journey. Drive transformation and convergence of physical journeys...

**What You'll Do** As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business...

Tesla participates in the E-Verify Program What to Expect - As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our...

About the Role To efficiently manage and direct Customer Experience operations and ground handling activities while on duty with oversight of: Passenger Services, Special Handling, Porterage, Lost and Found, Trolley Management and any other service as directed by QAS Management. Support, monitor and control ground handling service delivery to maintain high...

About the role You will be responsible in preparing, arranging and optimizing the rosters for Al Maha and Lounge staff members under Customer Experience. You will ensure all roster related activities are maintained, prepared within the deadlines by prioritising as per the operational requirements. You will be responsible in managing, planning and...

As a Senior Manager Customer Experience Design, you will be responsible to contribute to translating the airline’s vision into tangible and implementable product and service concepts for Qatar Airways across onboard and ground / lounge product and service areas. Research and create products and services that reflect QR’s brand values, and that provide a...

As a Senior Specialist Customer Experience Design - Onboard, you will be support in identifying, evaluating, developing, defining, and implementing service process strategies to ensure positive change and cement our position as a global leader across all cabins, setting the benchmark for excellence in the industry. Contribute to achieving the highest level...

**Begin your journey with us.** **Join our award-winning Customer Experience team.** As the market conditions are improving and our network is growing, we are looking to grow our Customer Experience team based in the state-of-the-art global hub, Hamad International Airport (HIA). We are in search of highly motivated individuals with Culinary / Food &...

**The job** 1. **Lead and manage the customer service team to deliver exceptional experiences at every touchpoint.** Oversee the customer service operations to ensure every member interaction, from initial inquiries to ongoing support, is positive, personalized, and aligned with Virgin Active’s service standards. This role is pivotal in fostering a...

About the Role As a Lounge Supervisor you will be responsible for organizing resources effectively and co-ordinating necessary activities to ensure efficient, productive and risk free operation are carried out on shift basis. You will support the line manager to ensure exemplary service is provided to all Qatar Airways customers. You will supervise daily...

Job Description About the role To lead and direct the support services team. Ensuring the highest quality of service is maintained in HIA Lounges. To be hands on and guarantee that a positive work environment with professional standards are practiced so that our internal and external customers are satisfied. **Your key accountabilities include**: -...

**About the role** Responsible for all commercial elements of lounges, including customer experience, lounge opportunity evaluation, membership pricing/strategy, access policies, product strategy and food & beverage strategy. Also, responsible for overseeing daily operations in all HIA QR Lounges, ensuring standards and procedures are followed, a safe work...