Senior Key Account Manager

3 weeks ago

Doha, Qatar Aramex Full time

**Job Title
**Reporting To**

Senior Key Account Manager

Commercial Manager I

**Department**

**Job Location**

Commercial

Doha - Qatar

**Purpose of the Job
Maintain and develop customer relationship, acquire new customers, and achieve revenue growth through new business development.

**Responsibilities**:

- Target strategic business partners in terms of value, market share and volume.
- Identify, develop and maintain relationship with a select number of potential accounts by communicating with decision makers and understanding business challenges and opportunities.
- Responsible for achieving the assigned revenue targets by converting opportunities, retaining existing business, and growing new opportunities from the existing customer base, to achieve agreed profit margins.
- Achieve a high level of customer satisfaction by engaging key stakeholders across the network to maximize revenue growth and minimize leakage.
- Lead the tendering process within the vertical, working closely with the tendering team.
- Responsible for account planning, development, implementation of vertical-specific activities & programs.
- Act as the customers’ main point of contact, working closely with different Aramex stakeholders to respond customers’ inquiries and issues.
- Contribute to the development of new solutions based on customer needs, market dynamics and best practices, ensuring proper implementation in coordination with all stakeholders.
- Constantly build market & customer intelligence in the respective sector through proactive research about best practices within the industry and competitors.
- Track and analyze existing accounts’ performance to support the development of new solutions for the customers and to create new account’s plans to achieve and exceed targets.
- Ensure healthy cash flow by supporting credit collection activities.
- Assists in the completion of Requests for Proposals “RFPs” for the purpose of obtaining new projects.
- Collect required customer information and documents to ensure proper customer onboarding and efficient operational handover.
- Perform all aspects of sales process and inputs & update all customer information utilizing CRM.
- Support the Commercial Manager in customer sales forecasting and setting objectives, in support of overall station objective.

**Job Requirements (Experience and education)
- Bachelor’s degree in business administration or any other field.
- Proficiency in MS (Excel, Word, PowerPoint, and Outlook)
- At least 4-5 years sales experience, preferably in transport, freight, and express shipping.

**Skills and Competencies**
- Proven track records of attaining organizational and personal objectives - **Result Oriented**:

- Strong **Business Acumen** and **Industry Knowledge** and the ability to implement them to achieve long term objectives.
- Strong **work ethic** and **customer - centric** mindset.
- Proven track record in improvements in **forecasting, account planning, and analytical skills.**:

- Proficient in working with Global and local leaders to develop short and long-term goals that are specific to our commercial organization - **Results Oriented.**:

- **Adaptable, **strong **team player **with outstanding **communication skills **and ability to work with all functional areas (**Cross-Functional Relationship Management**).
- Strong **Negotiation Skills**, incorporating various strategies and desired outcomes.
- Ability to **influence **all customers (both internal and external) on issues that impact the business.
- Proficiency in the usage **Microsoft office **and other tools, to deliver key accountabilities.

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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