Key Accounts Manager

6 days ago


Doha, Qatar DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

YOUR TASKS:

- Manage and develop a specific group of customers with the objective of continuous positive growth across all products
- Manage, Maintain and improve the customer’s business profitability
- Identify, establish and manage multi-tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals
- Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions
- Develop business plan for each account including sales strategy, client organization chart, formal agreement, hospitality plan and Senior Management visits to uncover and close Cross Sell Opportunities
- Conduct formal quarterly reviews to include brick walling and discussions on service standards, pricing and product diversification
- Achieve agreed revenue and profit targets through closely monitoring yields across all products and selling complete solutions to the client base
- Monitor financial health of accounts and take steps to assure profitability through migrations and price increases

YOUR PROFILE:

- Minimum of 3 years’ experience in a commercial environment
- 2 years Consultative Selling experience
- Expert knowledge of the DHL Infrastructure, products and services
- Ability to operate and functionally manage people in an informal matrix structure. (Networking, persuasive and negotiation skills.)
- Excellent verbal communication skills and interpersonal style
- Strong individual that can work independently and within a team to deliver results.
- Excellent organisational skills, including ability to prioritise workload
- Ability to effectively contribute as a team member as part of a busy team
- Proven ability to work under pressure in a fast paced, time sensitive environment
- Demonstrated ability to use initiative/judgement to solve job related issues
- Good understanding of DHL Network
- Strong problem solving capability
- Strong customer service orientation
- Right first time philosophy
- Culturally sensitive.

OUR OFFER:

- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programm.


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