Global Key Account Manager

3 weeks ago

Doha, Qatar Qatar Airways Full time

**About the role**

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents - the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

We are pleased to announce this incredibly exciting opportunity to be part of
**Qatar Airways Cargo’s Global Sales Team** as a
**Global Key Account Manager **in our office in
**Doha**.

Join the
**#MovedByPeople** family and leave a mark as part of Global Sales Team.

In this role, you will be responsible, as the principal direct sales channel, to maintain and develop relationships with Qatar Airways Cargo’s largest and most strategically important customers. You will be responsible for achieving target revenue, volume quotients and the delivery of strategic account objectives as prescribed in the Customer Strategy and Account Plan across all regions. You will also represent the entire range of company products and services offered to the assigned customers and will be accountable for business retention, new business and customer satisfaction levels on a global scale.

As part of your role, your additional responsibilities will include the following:

- Establish and maintain productive, close working relationships with all key decision-makers within the assigned customer portfolio and act as the primary relationship custodian for the assigned accounts globally.
- Work with Sales Planning Department, act as Sales lead in a division
- wide strategic account planning process that develop coherent global Customer Strategy for each signed account detailing mutual performance objectives, market share and financial targets, strategic initiatives and other sales outcomes for a one to three0 year period.
- Maintain a controlled Account Plan for each assigned customer organization, delineating the customer strategy and the corresponding sales activities, resource allocation, accountable personnel, timelines and progress records.
- Direct the involvement of all related company personnel, including Sales Planning, Marketing, Product, Customer Experience, Sales Support, Contracts, field sales and other functional and regional teams in order to meet Account Plan objectives and customer satisfaction targets.
- Train and develop employees to ensure succession planning is in place, direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

**Qualifications**:
**About you**
- Bachelor’s degree with minimum of 6 years of job-related experience in sales and marketing
- Strong understanding of the airline cargo value chain with professional experience in a range of key functions
- With high emotional intelligence and strong relationship building, negotiation and influencing skills
- Excellent spoken and written English skills
- Ability to work independently and manage multiple, time
- sensitive deliverables and competing priorities
- Ability to work extensively with cross
- functional teams, in a faced
- paced working environment
- Ability and dedication to work with data, drive digitization and innovation and promote change management

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one.

We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience fo

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