Customer Services Prm-ptc Agent Ii

1 week ago


Doha, Qatar Qatar Airways Full time

**About the role**:
You will be responsible to ensure that consistent, quality services is provided to people with reduced mobility and/or disability, in the line with the agreed international standards at the designated operational areas under the guidance of PRM/PTC Agent. Ensure that while delivering service to the passengers with special needs, safety and security procedures are implemented and complied.- Transfer / transport passengers within the PTC through Shuttles to, departure, transfers and arrivals, further load and/or unload their luggage from the Shuttles.- Support and participate in handling of baggage by being proactive for Customers who need special assistance to ensure Comfort of Customers at all times. Assist Passengers who require special Assistance through wheelchair by escorting them and ensure safe embarkation and disembarking from Aircrafts.- Ensure that any equipment in use must be in good condition, is returned to location, and report any repairs/maintenance checks if required.- Follows strict compliance with all relevant company Standard Operating Procedures, Work Instructions, and Airport Authority Standards and Regulatory requirements- Work with PRM/PTC Agent to assist transit passengers with their documentation process (if required) and ensure full information and proper guidance extended to the passenger at any given stage of handling.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**:- Valid light Driving License of Home Country or Qatari Driving License.- Light vehicle Driving Experience.- Good working knowledge in operating/maintaining automotive.- Well-groomed with a polite and courteous character to maintain the image of the company and keep positive working relationships.

**Preferred**- Valid AVOP Driving course certificate.- Computer knowledge.- Two years driving in Qatar. Experience in a multinational/hospitality organization.- Experience in driving similar equipment (Cart/Buggy) in-house (warehouse/ passenger terminal/ Shopping malls).

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community



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