Officer Customer Service

6 days ago

Doha, Qatar Qatar National Bank Full time

Job Purpose Summary:
The incumbent will be primarily responsible for managing and responding to customer support issues and concerns and provide efficient, effective and well-controlled service.

Essential Duties & Responsibilities by Dimensions:
**A. Shareholder & Financial**:

- Achieve Key Performance Indicators (KPIs) like average time taken to resolve queries/ process, number of incidents requests attended to in a day, number of incidents requests closed/ actioned during the day and etc. for the entire Customer Care Center.
- Implements KPI's and best practices for Associate, Customer Support Call Center
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent

**B. Customer (Internal & External)**:

- Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity.
- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**C. Internal (Processes, Products, Regulatory)**:

- Responsible for responding to incoming client incidents and prepare quick book solutions finder for every technical queries and concerns.
- Clarify client requirements; probe for and confirm understanding of requirements or problems.
- Troubleshoot, research, and analyze customer problems with the Group's customer support call center services.
- Build and maintain long-term business to business relationship by providing personal service for customer support call center concerns.

**D. Learning & Knowledge**:

- Possess good knowledge of a Customer Care Center in a banking industry/ business.
- Possess excellent knowledge of the Group's Customer Support Call Center services and ability to elaborate it clearly for an effective client service strategy.
- Team player exercising good communications and professional customer service skills.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements:

- Diploma or Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- No years of experience required

**Required Skills**:

- Excellent oral and written communication skills (including report writing) in English and Arabic.
- Good interpersonal and presentation skills.
- Understanding of the relevant laws, regulations, and practices.
- Ability to make decisions and follow through with initiatives.
- Personal integrity and self-management.
- Planning, organising, and analytical ability.
- Results oriented.
- Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.

  • Customer Service Officer

    2 months ago

    Doha, Qatar QH Human Resources Consultancy Full time

    QHire Human Resources Consultancy is urgently hiring for a Customer Service Officer **Responsibilities**: - Should possess a Bachelor’s Degree or equivalent from a reputed institute. - Must have a minimum 2-3 years of experience in a similar role (customer facing or administrative roles preferred.) - Answer to customer queries and work for solutions...

  • Customer Service Officer

    5 months ago

    Doha, Qatar Qatar Airways Full time

    As Customer Service Officer within Qatar Aircraft Catering Company, you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers' specifications are achieved through proper management while making sure that the...

  • Corporate - Customer Service Officer

    5 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Qatar National Bank (QNB) Doha, QatarPosted 1 day ago In-Office Permanent Competitive - Corporate - Customer Service Officer **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB Group's presence through its subsidiaries...

  • Customer Service Improvement Officer

    6 months ago

    Doha, Qatar Qatar Airways Full time

    About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...

  • Customer Service Officer

    5 months ago

    Doha, Qatar Human Capital Group Full time

    **Servicing**: - Service Cardmembers enquiries primarily face to face and over the phone, ensuring at all times that all requests are responded to in a timely and professional manner. - Provide first contact resolution on all Cardmember enquiries for any customer service related enquiries and facilitate the information from other departments to the benefit...

  • Corporate - Customer Service Officer (Opportunity

    5 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Qatar National Bank (QNB) Doha, QatarPosted 1 day ago In-Office Permanent Competitive - Corporate - Customer Service Officer (Opportunity for Qatari National only) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB...

  • Lead Customer Service Officer

    5 months ago

    Doha, Qatar Qatar Airways Full time

    Lead Customer Service Officer, a role similar to a Customer Service Account Manager, is responsible for managing, facilitating and coordinating all enquiries related to your designated Airline Customers. You will ensure Customer needs are met at all times whilst promoting and maintaining the highest standard of corporate values. Contribute towards and assist...

  • Officer Corporate Customer Service

    3 months ago

    Doha, Qatar QNB Full time

    Business Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 15-Apr-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...

  • Officer Cororate Customer Service

    3 months ago

    Doha, Qatar QNB Full time

    Business Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 05-Apr-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...

  • Customer Service Officer

    6 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Customer Service Officer (Opportunity for Qatari National Only ) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries...

  • Corporate - Customer Service Officer (Opportunity

    6 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Corporate - Customer Service Officer (Opportunity for Qatari National only) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31...

  • Customer Service Officer

    5 months ago

    Doha, Qatar That's Living Group - Qatar Full time

    Functions: Your duties will consist of but not limited to: 1. Customer Assistance. Provide personalized assistance to customers in our luxury furniture showrooms, address inquiries related to product details, availability, and pricing and assist customers in making informed purchase decisions. 2. Product Knowledge. Stay informed about the latest trends in...

  • Corporate - Customer Service Officer (Opportunity

    6 months ago

    Doha, Qatar Qatar National Bank Full time

    Role Summary The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients Role Description Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help...

  • Customer Service Officer

    6 months ago

    Doha, Qatar Qatar National Bank Full time

    Role Summary The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients Role Description Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help...

  • Global Customer Service Officer

    5 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

  • Corporate - Customer Service Officer (Opportunity

    8 months ago

    Doha, Qatar Qatar National Bank Full time

    Job Purpose Summary Assist to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients. Essential Duties & Responsibilities by Dimensions **Shareholder & Financial**: **Internal (Processes, Products, Regulatory)**: - Provide consistent, timely and accurate customer service response to corporate...

  • Customer Service Representative

    5 months ago

    Doha, Qatar Softje Full time

    **Job Overview**: **Responsibilities**: - Resolve customer issues and complaints efficiently. - Provide product and service information to customers. - Document customer interactions and maintain accurate records. - Assist with order processing and tracking. - Collaborate with other departments to ensure customer satisfaction. **Requirements**: - High...

  • Customer Service Representative

    1 month ago

    Doha, Qatar EMFI Group Qatar Full time

    EMFI Qatar Group is looking for **Customer Service Representative - Back Office **with the following qualifications: Qualification: - Secondary Education or higher education - Good interpersonal skills - Good knowledge of customer relations - Good conflict resolution skills - Ability to multitask - Ability to work in a team - Have good sense of judgment -...

  • Customer Service Representative

    1 month ago

    Doha, Qatar Ajwan Group Full time

    **Job Summary**: We are seeking a motivated and customer-focused individual to join our call center team as a Customer Service Representative. In this role, you will be responsible for handling inbound and outbound customer calls, providing product and service information, resolving customer complaints, and ensuring customer...

  • Telemarketing and Customer Service

    3 months ago

    Doha, Qatar Chic and Posh Beauty Lounge Full time

    **Telemarketing and Customer Service Employee** Job Title: Telemarketing and Customer Service Employee Reports to: CEO We are seeking a talented and experienced Telemarketing and Customer Service Employee **About Us**: Chic and Posh Beauty Lounge is a premier beauty salon with a commitment to exceptional customer service and empowering both our clients...