Customer Experience

**About the role**: We are currently recruiting for Senior Customer Services Officer for Customer Contact Centre in Doha and Ahmedabad. The role is responsible to manage service quality, service levels and revenue generation through teams by adhering to redefined set standards. Develop, manage, coordinate, and implement policies and procedures through close...

About the role You will provide daily administration support for the smooth functioning of the Administration Coordinator (HIA Lounges) under Customer Experience. You will manage and complete multiple tasks, and projects within specified timeframes ensuring the integrity of all information and data. You will skillfully draft internal communication and...

**About the role** With an extensive global network, highly-experienced staff and premium facilities, we offer a high-quality air freight service to our growing list of customers around the world. As the business expands, we are pleased to announce an incredibly exciting opportunity to join our **Cargo Team** as a **Customer Experience Data Specialist**....

About the role As the Driver/Messenger for the Customer Experience Team, you are responsible for the collection and distribution of important documentations for the department, transport services for the internal customers and collection of inventory supplies for Customer Experience Department. You specific responsibilities will also include the...

As Research and Insights Manager you will be responsible to critically manage the voice of customer research objectives for the entire Customer Experience division across every stage of the entire customer journey. Through developing and communicating actionable insights, setting up data capture across every customer journey touchpoint and synthesizing...

**About the role** The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

The Lead Customer Experience Reporting Analyst role is a customer research and analysis expert for Customer Experience to provide end-to-end management of all customer data as well as to develop and design underlying data structures to enable automated performance reporting across all service lines of Customer Experience. You will also be responsible to...

We are currently looking for a Customer Experience Analyst to join our team in Doha, Qatar. You will be responsible for the reporting and analysis needs of the Customer Experience department. This will include the development of scalable and drillable reports, visual analytic suites, ad-hoc analysis and in-depth analysis at the channel/region/market/segment...

You will work closely with the Culture Manager and other internal and external stakeholders in the implementation of innovative culture strategies, while also contributing to internal communications and supporting relevant research and diagnostic initiatives. **About Qatar Airways Group** Our story started with four aircraft. Today, we deliver excellence...

About the role As a **Lead Business Analytics Officer**, you are responsible for building robust data-led business cases, evaluating enterprise level projects financial viability, future-proofing customer experience innovations based on the voice of the customer, and defining executive level reports. This role will be critical in turning big data into...

We have an exciting opportunity to join our team as a Service Design Specialist - Lounges. This role is based in Doha, Qatar and sits within our Product Development and Design Team. In this role you will support in reviewing, developing and continuously improving ground products and services through innovative thinking, research and benchmarking against...

About the role As the Driver/Messenger for HIA Lounges, you are responsible for the collection and distribution of important documentations for the department, transport services for the internal customers and collection of inventory supplies for Customer Experience Department. You specific responsibilities will also include the following: - Safely...

**About the role** As a Planning Analyst, you will be supporting the Planning & Business Solutions Department to assist the department in defining business requirements and ensure robust co-ordination when creating specific functional reports, providing analysis on gap analysis for current and future projects. You will provide assistance and co-operation...

About the role We are currently recruiting for Senior Quality and Training Officer for Customer Contact Centre in Doha, Qatar. The role is responsible to manage implementation of QR Customer Contact Center quality and training standards. You will be responsible for the local analysis of quality results and production of reports on Key Performance...

The Systems and Projects Specialist is responsible to execute and monitor project work plan for projects and systems across the Customer Experience - Cabin Services Division, as per the agreed business plan and timelines to ensure full adherence to requested functionality, timely implementation of systems and completion of projects. In addition to the...

**About the role**: We are currently recruiting for Content Management Officer for Customer Contact Centre in Doha. Specific responsibilities for the role include: - Reviews requests as assigned by the content or Privilege club team from various stakeholders, not limited to internal departments, outstations and group companies, and makes the appropriate...

About the role You will provide a range of support including administrative, logístical and organisational for the smooth functioning of the **Image and Style Department** **under Customer Experience. You will manage and complete multiple administrative tasks, requests and projects within specified timeframes ensuring integrity of all information and...

**Begin your journey with us.** **Join our award-winning Customer Experience team.** As the market conditions are improving and our network is growing, we are looking to grow our Customer Experience team based in the state-of-the-art global hub, Hamad International Airport (HIA). We are in search of highly motivated individuals with hospitality/customer...

**Begin your journey with us.** **Join our award-winning Customer Experience team.** As the market conditions are improving and our network is growing, we are looking to grow our Customer Experience team based in the state-of-the-art global hub, Hamad International Airport (HIA) in Doha, Qatar. We are in search of highly motivated individuals with...

**Begin your journey with us.** **Join our award-winning Customer Experience team.** As the market conditions are improving and our network is growing, we are looking to grow our Customer Experience team based in the state-of-the-art global hub, Hamad International Airport (HIA) based in Doha, Qatar. We are in search of highly motivated individuals with...