Current jobs related to Customer Care Outstations Coordinator - Doha - Qatar Airways

  • HR Coordinator

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About the role** An exciting opportunity now exists as HR Coordinator - Commercial & Outstations, to join the International HR Business Partnering team. to support our global HR Management team. As HR Coordinator for Commercial and Outstations, you will be responsible for providing HR Administrative support for our global HR team. Based in our head office...

  • Senior Customer Care Officer

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    To be successful in this role you will be responsible for leading a team of Customer Care staff based in Doha and outstations that are either directly or indirectly reporting to Customer Care organisation, ensuring customer feedback is managed to the highest standards. You will be managing the investigation process through to finalizing the resolution and...

  • Customer Care Outstations Officer

    1 week ago

    Doha, Qatar Qatar Airways Full time

    About the role Responsible for the management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. Coordinates feedback and recommends solutions to underperformance of QR’s services. Other key responsibilities are: Operational - Respond to customers in a...

  • Officer Customer Care Outstations

    7 days ago

    Doha, Qatar Qatar Airways Full time

    To be successful in this role you will be responsible for the management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. You will coordinate feedback and recommend solutions to underperformance of QR’s services. Accountabilities: - Respond to customers...

  • Customer Care Briefing Coordinator

    1 week ago

    Doha, Qatar Qatar Airways Full time

    As Customer Care Briefing Coordinator, you will be responsible for registration of cases in Customer Care database for GCEO and higher management memo preparation. Helps in preparing memos, updates and reports required by higher management. You will monitor and track the investigation process and completion of investigation report through the entire cycle....

  • Customer Care Breifing Coordinator

    1 week ago

    Doha, Qatar Qatar Airways Full time

    As Customer Care Briefing Coordinator, you will be responsible for registration of cases in Customer Care database for GCEO and higher management memo preparation. Helps in preparing memos, updates and reports required by higher management. Monitors and tracks the investigation process and completion of investigation report through the entire cycle....

  • Customer Service Executive

    7 days ago

    Doha, Qatar TECH care Full time

    **We are looking for Customer care Executive ARABIC & ENGLISH Fluency Mandatory** - Assist customers in scheduling service appointments, providing necessary information on service options, and explaining procedures or policies. - Coordinate with service technicians or relevant departments to assign and schedule service tasks based on customers' needs and...

  • Customer Care Support Manager

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role As a Customer Care Support Manager, you will be responsible to manage the provision of a comprehensive support services to employees within QR Corporate Customer Care. Responsible for the development of strategies and concepts associated with support services activities and the systems (Microsoft Dynamics & Hayyakom) for the Support team in...

  • Customer Care Service Agent

    2 weeks ago

    Doha, Qatar Diet Delights Full time

    We are specialized nutrition company, we're dedicated to transforming lives through tailored nutrition and meal planning. Our mission is to empower individuals to achieve their health and wellness goals by providing nutritious, chef-prepared meals delivered straight to their doorsteps. As we continue to grow, we're looking for a Customer Care Service Agent...

  • Registred Nurse

    2 weeks ago

    Doha, Qatar Al-A'ELLA HEALTH CARE COMPANY Full time

    Responsibilities for home care nurse - Assist patients during their rehabilitation and recovery - Document patient progress - Provide nursing care in the form of assessment, teaching, treatment, documentation and care coordination - Supervise wound care education - Act as emotional support for patients and families - Provide the highest quality specialized...

  • Customer Care Officer

    1 week ago

    Doha, Qatar Qatar Airways Full time

    About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services) As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...

  • Customer Care Briefing Officer

    1 week ago

    Doha, Qatar Qatar Airways Full time

    As Customer Care Briefing Officer, you will be responsible to assist and support Senior Customer Care Briefing Officer in improving the quality and standards of reporting of Customer Care Briefing unit. You will be rsponsible in initiating the collection of data and investigation reports required in completing the report for higher management. You will be...

  • Customer Care Breifing Officer

    1 week ago

    Doha, Qatar Qatar Airways Full time

    As Customer Care Briefing Officer, you will be responsible to assist and support Senior Customer Care Briefing Officer in improving the quality and standards of reporting of Customer Care Briefing unit. Responsible in initiating the collection of data and investigation reports required in completing the report for higher management. Will be required to...

  • Vip & Premium Care Officer

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    The VIP & Premium Officer is part of the Customer Care team within the Customer Care unit with the responsibility to manage customer feedback of Premium and VIP customers. Your main duty for the position is to ensure that feedback received from VIP & Premium passengers is managed to the highest standards. This role is focused to Customer Care issues relating...

  • Care Coordination Manager

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar International SOS Government Medical Services Full time

    International SOS Government Medical Services is a leading provider of medical and security risk management solutions. Our mission is to deliver high-quality care and support to our clients and patients.About the PositionThe Patient Affairs at CARE Doha is responsible for coordinating questions, concerns and appointments with program leadership, clinical...

  • Customer Care Representative

    2 weeks ago

    Doha, Qatar Loop Mobility Full time

    **Key Responsibilities**: - Handle and resolve customer complaints promptly and efficiently. - Maintain a high level of professionalism and customer satisfaction. - Document and escalate customer issues to the relevant teams when necessary. **Qualifications & Requirements**: - Experience in customer service, handling live chat and phone calls. -...

  • Care Coordination Manage

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar International SOS Government Medical Services Full time

    Company DescriptionInternational SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative...

  • Medical Care Coordinator

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

    As a Medical Care Coordinator at Four Seasons Hotels and Resorts, you will play a crucial role in maintaining a healthy and safe work environment. Your responsibilities will include providing medical care, coordinating sick leave, and ensuring compliance with regulations.About the PositionThe ideal candidate will have excellent communication skills, be able...

  • Performance Control Manager

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Responsible for providing operational and administrative support in Ground Services for Regional Manager Airport Services, to enable them to continue manage an increasing number of stations effectively. The Performance Control Manager plays a leadership role in ensuring that Ground Services operates in accordance with operational best...

  • Surgical Care Coordinator

    6 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Expertise Recruitment Full time

    Job DescriptionAs a Registered Nurse with our client, you will play a vital role in delivering high-quality patient care in an operating theatre setting. Your responsibilities will include:Assisting surgeons and other medical professionals during surgical procedures, ensuring the smooth delivery of care and minimizing any potential risks.Maintaining accurate...

Customer Care Outstations Coordinator

1 month ago

Doha, Qatar Qatar Airways Full time

**218682**Job Posting** Feb 25, 2025, 4:34:54 AM | **Primary Location** Doha | **Unposting Date** Mar 11, 2025, 3:59:00 PM

**Description**

**About the role**

As a Customer Care Outstations Coordinator, you will be responsible in the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response.

As part of your role, your additional responsibilities will include, but not limited to, the following:

- Investigate, analyze and independently respond to customer’s feedback received through various sources. Maintain discretion relating to customer cases is paramount for the image and welfare of both the company and the customer.
- Carefully study reports generated from concerned departments internally to establish reason of the complaint and to propose the appropriate compensation level to the team leader.
- Communicate to customer using simple technologies, verbal and written communication should involve a high level of empathy and positive vocabulary.
- Coordinate work environment within the department to ensure effective work flow.
- Work within Customer Care SLAs (Service Level Agreement) in order to meet the deadlines.
- Perform other department duties related to his/her position as directed by the Head of the Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**

**About you**
- High School Diploma or Equivalent with Minimum 3 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 2 years of job-related experience
- Customer-facing experience in an airline or hospitality company.
- Excellent command of English language - both verbal and written
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent.
- Comfortable working with a large volume of cases and ability to manage own and team's expectations with regards to workload and overtime requirements.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply