Officer Customer Service
1 month ago
Job Purpose
To work closely with internal & external customers for routing/monitoring/tracking shipments from origin till delivery to consignee at destination.
Roles and Responsibilities
Routing order follow-ups
Monitoring of pick up, the status of order, movement of shipment, arrival, clearance, and delivery.
To be in constant touch with the customers and their broker to provide regular and timely updates
Handling of shipments as per the customers/general SOP (pre-arrival & post-arrival)
Track and Trace of shipments
Ensure that DSRs are correct with timely updates
Liaising with shipping lines/airlines / origin/destination for regular updates
Auditing of documents and corrective action taken
Maintaining Daily Status Report as required for all shipments
Handing over the job files to Operations well in time as per the KPI
Record all service failures by all departments including self and customer complaints.
Ensure that department & company KPIs are met
Job Requirements
Bachelor degree
Must possess excellent communication skills with experience tracing and tracking shipments and keeping customers updated.
Experience of at least 3 years in freight forwarding In the same department
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