Relationship Manager

1 month ago

Doha, Qatar Virgin Active Qatar Full time

**The job**

1. **Lead the sales team in driving new membership acquisition and retention strategies.**
As the Relationship Manager, you will be the driving force behind achieving and exceeding membership sales targets. You will work to understand the unique needs of potential and existing members and develop tailored sales strategies that attract, convert, and retain members.

2. **Develop and execute marketing campaigns to increase brand visibility and drive membership growth.**
Partner with the marketing team to design targeted campaigns that promote Virgin Active’s unique value proposition and drive foot traffic to the club. Leverage digital channels, social media, and local partnerships to create awareness and excitement about the brand.

3. **Create and nurture a high-energy, results-driven sales culture.**
Foster a competitive yet collaborative sales environment that motivates the team to exceed targets. Provide continuous training, mentorship, and performance management to ensure the team remains focused, energized, and aligned with Virgin Active’s brand values.

**Key responsibilities**

1. **Develop and implement sales strategies to attract new members and increase retention.**
Leverage market research, data analytics, and customer insights to create innovative sales strategies that cater to local needs and trends. This includes special promotions, community engagement, and referral programs that encourage both new sign-ups and member loyalty.

2. **Train, coach, and motivate the sales team to meet and exceed targets.**
Develop tailored training programs to enhance the sales team’s skills in closing deals, handling objections, and delivering outstanding customer service. Regularly monitor performance and provide constructive feedback to ensure team success.

3. **Build and maintain strong relationships with prospective and existing members.**
Create a personalized sales experience that resonates with members' individual goals and wellness needs. Follow up with potential members and maintain strong, ongoing relationships to keep them engaged with Virgin Active.

4. **Track sales performance and provide actionable insights.**
Use sales analytics to monitor progress, identify trends, and adjust strategies to meet goals. Provide regular reports to senior management and implement corrective actions where necessary.

5. **Coordinate with marketing to launch promotions and drive sales.**
Work closely with the marketing team to ensure consistent messaging and seamless execution of promotional campaigns that generate leads and convert prospects into members.

6. **Leverage community and corporate partnerships to drive membership sales.**
Identify and pursue strategic partnerships within the community to increase brand visibility and generate new member sign-ups, including corporate wellness programs, local influencers, and exclusive partnerships.

**Key performance indicators**

1. **Membership Acquisition Rates**
Monitor and drive the number of new members signed up through the sales team's efforts. Focus on achieving revenue goals through effective lead conversion and tailored membership packages.

2. **Retention and Member Renewals**
Ensure a high retention rate by overseeing the retention of existing members and encouraging renewals. Work closely with the team to identify at-risk members and proactively address their needs to improve long-term engagement and renewal rates.

3. **Sales Team Performance**
Track and support the achievement of individual and team sales targets. Lead the sales team in driving overall revenue growth, ensuring alignment with business goals and maximizing performance across the team.

**Job Types**: Full-time, Permanent

Pay: From QAR12,000.00 per month

Application Deadline: 01/01/2025
Expected Start Date: 01/02/2025

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