Relationship Manager

6 months ago

Doha, Qatar TerraPay Full time

**Who are we?**
Global money movement, simplified
- Powering global payments across 7.5 billion bank accounts, 6 billion cards, and 2.1 billion wallets
- 121 banking partnerships, 210+ send countries, 140+ receive countries.

TerraPay is the pulse of global payments innovation. We're the bridge that connects people and businesses worldwide, empowering them to effortlessly send, receive, and manage money across borders.

We have repositioned ourselves as a global money movement player that helps businesses manage their global payments for local payout needs through our extensive network.

Regulated across over 30 diverse markets, TerraPay stands out as the sole payment provider with such a broad reach. We harmonize the complexities of global money movement, orchestrating seamless transactions that transcend borders and cultures. We are driven by a commitment to inclusion and fuelled by innovative technology, we're reshaping the financial landscape, ensuring that international transactions are secure, swift, and hassle-free. Join us in simplifying global money movement with TerraPay.

**What do we stand for?**

At TerraPay, we stand for innovation, efficiency, and the relentless pursuit of excellence in the payments industry. Our commitment is to deliver seamless financial interactions, enhance global connectivity, and drive transformative changes in the way people and businesses exchange funds. We place a strong emphasis on trust, security, and collaboration, ensuring that our clients and partners experience world-class financial services with unmatched integrity.

**Primary Responsibilities**
- You will be held responsible to strategize & plan daily production tasks (campaign set up, launch, tracking & optimization).
- You will own and deliver quarterly/annual order booking targets.
- You will identify trends in data to drive optimization strategies
- You will run campaign calendar, performance & strategic business reviews, and contractual discussions with clients
- You will be the primary point of contact for clients and internal teams on all aspects and on the wider programmatic industry including competitive landscape and positioning
- You will work closely with Regional Director / Sr. Country Manager to develop efficient prioritization plans
- You will be held accountable for meeting/exceeding client needs, issues management and resolution, and customer concern
- You should be able to independently drive medium to large projects/ initiatives from inception through completion
- You will work with the Account/ Campaign Managers, Trading Analysts, and other cross-functional support to execute daily tasks, adhering to agreed-upon SLAs
- You should create and leverage synergies across partners in overall ecosystem to maximise and sustain revenues
- You will be responsible to own and lead end to end Sales process from lead generation, lead qualification, Proposal submission, Contract Negotiation and Closure

**Additional Responsibilities**
- You will need to be self-motivated, confident with an excellent understanding of the cross-border payments business.
- You will be expected to demonstrate a high level of professionalism and leadership skills to build business relationships, trust, and respect with business partners.
- We give you the opportunity to work with a fast-growing and versatile global payments leader, in making your mark and creating an impact.
- You will be a part of the rich and diverse pool of thought leaders at TerraPay.

**Requirements**:

- Approx 6 to 10 Years of overall relevant work experience.
- Proven experience developing customer relationships and fostering revenue growth.
- Experience making pitches in front of Sr. leaders, large groups, and customers.
- Motivated self-starter capable of taking initiative and negotiating tough situations with influencing communication style
- Excellent Microsoft Excel skills. More specifically, it will be important to have in-depth knowledge of the following:

- Excel features
- Excellent Microsoft Presentation and the ability to build new infographics to present business/performance reviews
- Strong understanding of the Money Remittance industry and payments
- Work with key focus partners in the region and continuously evaluate the performance
- Help in growing the regional business
- Training, coaching, and educating partners
- Planning, implementing and following-up with Key Partner marketing activities with the local marketing manager

**Benefits**
- Will be provided with the laptop.
- Work from Office
- Flexible in working different time zones.
- Must have the flexibility to work after normal business hours, at times.

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