Loyalty Data Manager

4 days ago


Doha, Qatar Qatar Airways Full time

About the role

As the Loyalty Data Manager, you will be responsible to perform and deliver analytics and insights activities and efforts in support of QR and to achieve the Commercial Vision of Personalization and Customer Analytics. You will lead other analysts and serves stakeholders up and down the organization. Participate in recruiting and training and sets an example for other analysts for high level delivery and adding value.

Key Responsibilities
- Supports the strategy of the team by performing analysis or customer behaviour and data. Identify drivers of customer experience accurately and measure the impact to the business.
- Develop reports, visualizations, and presentations to clearly highlight the actionable insights from data to drive QR Teams’ results combined with commercial implications and strategic/tactical recommendations.
- Potentially work on customer segmentation, micro segmentations, and personalization for the Commercial organization and beyond (Ground Services, Cabin Services, Catering, etc.).
- Establish Customer Analytics and Insights strategies, objectives, and priorities to align with and support Commercial Vision and objectives.
- Develop advanced, flexible and customized dashboards in order to share customer insights across teams and departments.
- Build structure for monthly, quarterly, and annual reporting where needed. Manage reporting and analysis needs for the team and stakeholders.
- Participate in the development of analytics tools and reporting automation.
- Participate where needed working with IT to develop customer data warehouse assets in order to derive actionable data for Customer Insights.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
About You

We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty - CIPP Team.
- Minimum qualification of bachelor’s degree or equivalent is essential.
- 6+ years of job-related experience
- Possess analytical skills to identify trends and opportunities within the data.
- Ability to conduct rigorous A/B tests and comfort with other test and learn scenarios.
- Expert ability in Excel.
- Advanced ability in data query and manipulation tools (SQL, SAS).
- Synthesize business requirements and author clear visualization for senior business users.
- Command of English language

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply



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