Customer Service Operations Coordinator

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time
Job Description

An exciting opportunity to join Qatar Aircraft Catering Company as a key member of our operational team. In this role, you will be responsible for supporting the day-to-day functions of the department by monitoring operational email correspondence.

Key Responsibilities:

  1. Perform various support functions such as email monitoring, work schedule preparation, check sheet printing, label printing, documentation, and filing.
  2. Receive updated information and instructions from the Operations Standards Department and communicate them to the shop floor team.
  3. Coordinate with the Operations Control Centre to receive updates, changes, and communicate them to the shop floor team.
  4. Monitor staff attendance and submit documents to the operations administration team for further processing.
  5. Communicate information related to alerts, notices, and memos to the department staff.
  6. Support department leadership to prepare reports for internal meetings.
  7. Raise store requisition to request materials from QACC stores to ensure the availability of all required stationery items for operational use.
  8. Ensure proper maintenance of all office equipment and perform inventory of office and shop floor tools such as scanners, temperature guns, iPads, phones, etc.
  9. Ensure availability of washed chiller jackets, issuance to the applicable staff, collection of soiled jackets, and return to the laundry for washing.


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