Account Relationship Specialist
3 days ago
About Our Mission
ObjectiveWe are committed to delivering exceptional service to our customers and have been recognized as one of the highest rated regional banks by leading credit rating agencies.
Our mission is to provide a comprehensive range of advanced products and services to our customers, enhancing their overall banking experience.
We strive to maintain a strong presence across 31 countries, serving up to 20 million customers through our 1,000 locations and an ATM network of 4,300 machines.
Key ResponsibilitiesThe successful candidate will be responsible for providing exceptional service to our customers, answering queries, providing information and guiding customers through various banking procedures, marketing the Group's products and services and encouraging customers to increase their business with the Group.
The candidate will also be expected to enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
- Coordinate with tellers and branch operations staff on an "as is needed" basis to ensure smooth operations, and timely and friendly service delivery.
- Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approved customers' signatures.
- Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
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